Henry Contreras
Round Rock,TX
Summary
Dynamic leader with a proven track record at MARWEN Enterprises, excelling in staff management and customer engagement. Leveraged problem-solving and motivational leadership to enhance team performance and customer satisfaction. Achieved significant improvements in operational efficiency and profitability through strategic planning and effective team supervision. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Energetic Lead dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering +5 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all 4 departments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
MARWEN Enterprises
04.2021 - 10.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assembly Line Worker
Builders FirstSource
10.2022 - 07.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
BOH Core Lead
Chick Fil A
01.2020 - 10.2022
- Implemented data-driven strategies to assess program effectiveness and drive continuous improvement efforts.
- Provided mentorship to new members, sharing knowledge and experience to help them grow professionally.
- Facilitated regular team meetings to track progress on projects and address any challenges or roadblocks effectively.
- Coordinated with front-of-house staff to address customer concerns promptly, resulting in increased guest satisfaction ratings.
- Established a culture of continuous improvement within the kitchen team by encouraging open feedback, addressing concerns promptly, and implementing best practices for optimal performance.
- Maintained a clean and sanitary work environment, ensuring compliance with health code regulations and preserving food quality.
- Reduced food waste through diligent inventory management and careful portion control practices.
- Elevated staff morale by fostering a supportive work atmosphere, recognizing achievements, and addressing performance concerns in a constructive manner.
- Controlled food costs and managed inventory.
General Manager
VANNIE Enterprises
01.2017 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Austin Community College
Austin 07.2018
Skills
Customer Service
Staff Management
Team Supervision
Problem-Solving
Customer Engagement
Training and mentoring
Safety and Security
Goals and performance
Flexible Schedule
Scheduling
Motivational Leadership
Certification
- CPR/AED Certification
- ServSafe Food Handler's Manager Certification
- Forklift Certification
Exercise
Love to be outdoors, go to the gym every other day, go out for runs and keep to stay healthy and active.
Languages
Spanish
Native or Bilingual
Timeline
Assembly Line Worker
Builders FirstSource
10.2022 - 07.2024
Department Manager
MARWEN Enterprises
04.2021 - 10.2024
BOH Core Lead
Chick Fil A
01.2020 - 10.2022
General Manager
VANNIE Enterprises
01.2017 - 12.2020
High School Diploma -
Austin Community College
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