Henry Diaz
Lehigh Acres
Summary
Dynamic Outside Sales Consultant with Massey, adept at building customer relationships and driving business success through strategic prospecting and tailored solutions. Proven expertise in CRM software and strong negotiation skills, resulting in increased customer satisfaction and repeat business. Committed to delivering exceptional service and fostering long-term client partnerships.
Overview
28
28
years of professional experience
Work History
Outside Sales Consultant
Massey
03.2024 - 01.2025
- Managed territory budget to support development of regional and territory leads.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Developed customized solutions for clients'' unique needs, resulting in higher customer satisfaction and repeat business.
- Conducted market research to stay informed on industry trends and competitor activities, adjusting sales strategies accordingly.
- Worked closely with marketing department on targeted campaigns aimed at specific industries or regions within assigned territory.
- Created strategic brand building events to promote current product portfolio.
Pest Control Technician
Terra Pest Control
02.2021 - 09.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Pest Control Technician
Hometeam Pest Defense
02.2021 - 09.2023
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
Business Class Tech
Spectrum
02.2017 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Residential Technician
Comcast
12.2010 - 02.2017
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing top-notch customer service.
- Streamlined work order processes for increased efficiency in task completion and improved communication with the property management team.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
- Conducted quality assurance inspections on completed projects, ensuring adherence to industry standards and company guidelines.
- Trained new technicians on proper procedures, safety protocols, and customer service techniques, fostering professional development within the team.
Operations Manager
Costa Farms
02.1997 - 11.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma -
Miami Ridge Senior High
Miami, FLNo Degree - Air Conditioning Mechanic And Electectrician
Robert Morgan Vocational Institutes
Miami, FL01-1999
Skills
- Customer relationship building
- Strong negotiation skills
- Sales presentations
- Objection handling
- Strategic prospecting
- Cold calling expertise
- Closing techniques
- Territory management
- CRM software proficiency
- Customer service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Outside Sales Consultant
Massey
03.2024 - 01.2025
Pest Control Technician
Terra Pest Control
02.2021 - 09.2023
Pest Control Technician
Hometeam Pest Defense
02.2021 - 09.2023
Business Class Tech
Spectrum
02.2017 - 01.2021
Residential Technician
Comcast
12.2010 - 02.2017
Operations Manager
Costa Farms
02.1997 - 11.2010
High School Diploma -
Miami Ridge Senior High
No Degree - Air Conditioning Mechanic And Electectrician
Robert Morgan Vocational Institutes
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