HENRY DIAZ ORELLANA
Westminster,MD
Summary
Demonstrated competency in patient care, documentation, effective communication, and collaboration with other healthcare professional. Strategic team player, skilled in managing electronic health records and delivering excellent customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant /Front Desk Receptionist
Access Carroll Integrated Health Care
09.2025 - 12.2025
- Assisted with patient intake and managed appointment scheduling to enhance office efficiency.
- Conducted vital sign assessments and documented patient information in electronic health records.
- Supported healthcare providers during examinations, ensuring smooth workflow and patient comfort.
- Administered vaccinations and performed basic lab tests in compliance with safety protocols.
- Collaborated with team members to address patient inquiries, enhancing overall service quality.
- Maintained cleanliness and organization of examination rooms to promote a safe environment for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected [Type] payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Provided basic technical support for front office equipment, minimizing downtime.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Certified Medical Assistant
ExpressCare Urgent Care Center - Westminster
04.2024 - 09.2025
- Patient care interviewing patients, recording their medical history, and helping physicians with exams.
- Vital signs measuring patients vital signs, such a blood pleasure, heart rate, and temperature.
- Laboratory work collecting and preparing samples for lab test, performing basic lab tests, and analyzing specimens.
- Injections and medications giving patients injections or medications as directed by physicians and permitted by state law.
- Patient Education instructing patients about medications and helping them feel at ease in the Medical center.
- Supplies maintaining inventory of medical supplies.
- Room Preparation setting up equipment and instrument, cleaning and stocking exam rooms, and sterilizing equipment.
- Communication communicating with patients, staff and volunteers in a respectful and courteous manner.
Education
CMA- Certified Medical Assistant -
ELITE HEALTH CARE TRAIN CENTER
02.2024
High School Diploma - undefined
FREEPORT HIGH SCHOOL
01.2014
Skills
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Medical Terminology
- Electronic Health Records
- Vital signs
- Phlebotomy
- Direct patient care
- Clinical documentation
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Patient assessments
- Insurance verification
- Appointment setting
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Medical office administration
- Fluent in [languages]
- Trustworthy companion
- Patient management
- Inventory and supply management
- Medical billing and coding
- Family education
- Wound care specialist
- Orthopedic splints
- Specimen labeling
Certification
- CMA - Certified Medical Assistant
LANGUAGES
English: Fluent
Spanish: Native
Interests
- Personal Development and Self-Improvement
Timeline
Medical Assistant /Front Desk Receptionist
Access Carroll Integrated Health Care
09.2025 - 12.2025
Certified Medical Assistant
ExpressCare Urgent Care Center - Westminster
04.2024 - 09.2025
High School Diploma - undefined
FREEPORT HIGH SCHOOL
CMA- Certified Medical Assistant -
ELITE HEALTH CARE TRAIN CENTER