Henry Diaz Turcios
Washington D.C.,MD
Summary
Bilingual and dependable customer service professional with experience in fast-paced retail and food service environments, including supervisory experience at Starbucks. Proven ability to lead and support team members, ensure high-quality customer experiences, and maintain smooth daily operations. Strong communicator and team player who works effectively with diverse groups to achieve shared goals. Eager to continue developing leadership skills, take on new responsibilities, and contribute to a positive and high-performing workplace.
Overview
2026
2026
years of professional experience
Work History
Barista
Starbucks
06.2023
- Delivered excellent customer service while maintaining a positive attitude.
- Resolved customer conflicts calmly and professionally.
- Processed customer transactions accurately and efficiently.
- Prepared and served beverages including coffee, tea, and specialty drinks.
- Maintained a clean and organized work environment.
- Demonstrated responsibility and self-discipline in daily store tasks.
- Utilized strong verbal and written communication skills in English and Spanish.
- Stocked and replenished merchandise to ensure product availability.
Shift Supervisor / Barista
Starbucks
- 10.2025
- Supervise daily store operations and support team members during shifts
- Assign tasks and ensure smooth workflow during busy periods
- Provide excellent customer service and resolve customer concerns
- Train and coach new baristas on store procedures and standards
- Maintain cleanliness, safety, and food quality standards
- Handle cash management and register operations accurately
- Communicate with store management regarding shift performance
Education
High School Diploma -
Paul Public Charter High School
Washington D.C.06-2023
Skills
- Leadership
- Problem Solving
- Active Listening
- Customer Service
- Time Management
- Hospitality
- Teamwork
- Product Knowledge
- Communication
- Bilingual (English & Spanish)
- Ability to direct the work of others
- Ability to learn quickly and adapt to new tasks
AWARDS
Academic Excellence, Student Leadership Award
Timeline
Barista
Starbucks
06.2023
Shift Supervisor / Barista
Starbucks
- 10.2025
High School Diploma -
Paul Public Charter High School