Henry D Lee

• Participated in training to strengthen and develop inspector competencies.
• Participated in continuous education programs to stay updated on new laws, regulations, and inspection techniques.
• Utilized Integrated Pest Management (IPM) strategies to minimize the environmental impact of pest control measures.
• Inspected buildings and facilities to determine appropriate pest control measures.
• Educated clients on pests and methods of removal.
• Responded promptly to customer inquiries and complaints, providing exceptional service to ensure satisfaction.
• Reported findings and proposed solutions to supervisors on a regular basis.

• Adhered strictly to designated schedules for completing assigned tasks within specified timeframes.
• Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
• Loaded and moved dirt, rocks, equipment and materials.
• Used equipment to complete jobs quickly and correctly.
• Kept equipment fueled and ready for immediate use to support scheduling demands.
• Kept records of material or equipment usage and completed entries in production logs.
• Transported material from one location to another using dump trucks and other vehicles.
• Followed established procedures for safely operating machinery while adhering to company policies at all times.
• Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
• Stood at intersections directing traffic flow according to changing needs throughout the day.
• Wore protective and reflective gear regularly.
• Assisted with lane closures and detours when necessary.
• Set up temporary traffic control devices to alert motorists of upcoming construction areas.

• Communicated with team members to coordinate efficient and accurate movements.
• Notified supervisor of any mechanical problems encountered while on route.
• Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
• Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

• Assisted customers with inquiries regarding products and services.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Escalated unresolved issues to higher levels when necessary.
• Adhered to company guidelines while providing excellent customer service.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Promoted available products and services to customers during service, account management and order calls.
• Provided technical support to customers through live chat and email.
• Mentored junior team members and managed employee relationships.
• Updated databases with new and modified customer data.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Performed data entry tasks related to customer interaction records.

• Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Verified prescriptions and drug labels, documents and packages.
• Collaborated with other healthcare professionals to ensure optimal patient care.
• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Operated cash registers to accept payments from customers.
• Managed filing of prescriptions, both electronically and manually.
• Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
• Interpreted and processed medication orders under supervision of pharmacist.
• Maintained proper storage and security conditions for drugs.

• Maintained accurate logs of all security related activities.
• Guarded restricted areas to prevent unauthorized entry..
• Documented security-related situations and submitted in-depth reports to superiors.
• Enforced access control measures in accordance with established procedures.
• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Reported safety hazards for remediation response.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Maintained accurate logs of all security related activities.

• Confirmed visitor identification prior to granting entry into the building.
• Operated communication systems between officers stationed throughout the facility.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
• Guarded restricted areas to prevent unauthorized entry.
• Patrolled crowds during events to preserve order and promote security.
• Documented security-related situations and submitted in-depth reports to superiors.
• Searched bags manually to identify prohibited items and contraband.

• Operated front end loader to move dirt and different base materials.
• Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
• Carried out preventative maintenance on heavy or specialized equipment.
• Followed safety regulations while operating equipment to achieve safe conduct.
• Loaded and offloaded rocks, debris and other materials from heavy equipment.
• Positioned or moved loads in response to hand or audio signals from crew members.
• Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
• Kept equipment fueled and ready for immediate use to support scheduling demands.
• Loaded and moved dirt, rocks, equipment and materials.

• Member of the Military District of Washington Engineer Company, where I performed beyond the call of duty as a first responder during September 11, 2001, at the Pentagon.
• I was selected for the company of 100 people to stand for and take part in the State of Virginia Fire Fighter and First Responders Rescue Challenge event in Virginia Beach, Virginia.
• Operated front end loader to move dirt and different base materials.
• Turned valves to control air or water output of compressors or pumps.
• Conducted drills and training exercises to maintain proficiency in search and rescue techniques.
• Executed search and rescue tasks, utilizing hand and power tools, hydraulic tools, and other extrication equipment.
• Provided support during search and rescue operations conducted within designated areas of responsibility.
• Contributed expertise to high-performance search and rescue team operations.