Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Henry Estrada

Henry Estrada

San Antonio,TX

Summary

Experienced with optimizing store operations to enhance efficiency and customer satisfaction. Uses effective inventory management and staff training to maintain high operational standards. Knowledge of process improvement techniques that drive consistent results.

Overview

24
24
years of professional experience

Work History

Store Operations Manager

American Elite Outfitters
08.2021 - Current
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Increased sales by Number% with special displays and promotions.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
  • Increased sales with effective staff training and development programs, ensuring excellent customer service.
  • Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
  • Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
  • Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
  • Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
  • Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Led process improvements initiatives that resulted in streamlined operations workflow across departments.
  • Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Sales Manager

4 Wheel Parts
04.2001 - 07.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

Education

William Howard Taft High School
San Antonio, TX

Skills

    Parts knowledge, extensive phone sales, customer service

Languages

Spanish
Native or Bilingual

Timeline

Store Operations Manager

American Elite Outfitters
08.2021 - Current

Sales Manager

4 Wheel Parts
04.2001 - 07.2021

William Howard Taft High School

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