Henry Ewelukwa
Port Richey,FL
Summary
Motivated and results-oriented professional with over 14 years of experience in banking and administration. Proven leadership in retail, cash handling, training, and effective team management. Skilled in developing innovative solutions, demonstrating resourcefulness, and ensuring ethical compliance with policies and procedures.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Care Coordination - Case Management Assistant (PRN)
Morton Plant North Bay Hospital
2022.01 - Current
- Collaborated with case managers to ensure seamless coordination of patient care, facilitating communication between healthcare providers, patients, and insurance companies
- Managed a variety of administrative tasks, including scheduling appointments, maintaining accurate and up-to-date patient records, and conducting initial triage for incoming cases
- Utilized knowledge of medical records to review and assess eligibility for insurance benefits, ensuring proper documentation and compliance with healthcare regulations
- Coordinated with interdisciplinary teams to address complex healthcare challenges and streamline patient care processes
- Assisted in the development and implementation of care plans, focusing on individual patient needs and optimizing health outcomes
- Communicated effectively with patients, providing support, information, and guidance throughout their care journey.
Support Services Recovery Resolution/Fraud, Waste, Abuse & Error Operations
Optum Financial
2019.08 - Current
- Identified and investigated instances of fraud, waste, abuse, and errors in financial transactions, ensuring compliance with regulatory guidelines
- Conducted thorough case investigations, utilizing analytical skills to identify irregularities and discrepancies in financial records
- Collaborated with cross-functional teams to recover inappropriate claim payments and overpayments, contributing to cost savings and financial integrity
- Maintained detailed case documentation, preparing reports for internal and external stakeholders to communicate findings and recommend corrective actions
- Provided support in archiving and maintaining case files, ensuring accurate and organized record-keeping
- Participated in continuous improvement initiatives, contributing ideas and insights to enhance the efficiency of recovery resolution processes.
Shipping Associate
Walmart Distribution Center
2017.03 - 2021.12
- Executed precise and efficient order fulfillment processes, ensuring timely and accurate preparation of warehouse orders for delivery
- Received and unloaded incoming material, conducting thorough quality checks and maintaining meticulous inventory records
- Collaborated with warehouse teams to optimize workflow, contributing to the overall efficiency of distribution center operations
- Operated material handling equipment safely and proficiently, adhering to company safety protocols
- Participated in regular inventory audits, identifying discrepancies, and implementing corrective measures to maintain accurate stock levels
- Trained new associates in warehouse procedures and safety guidelines, fostering a cohesive and productive team environment.
Retail Associate
Winn Dixie
2013.10 - 2017.02
- Greeted customers warmly, providing exceptional customer service and creating a positive shopping experience
- Operated cash registers with accuracy, processed financial transactions, and managed financial documentation
- Maintained organized and visually appealing merchandise displays, contributing to a customer-friendly shopping environment
- Assisted in stock replenishment, inventory management, and coordinated with team members to ensure product availability
- Resolved customer issues and inquiries promptly, demonstrating problem-solving skills and commitment to customer satisfaction
- Conducted regular cash and inventory audits, ensuring compliance with company policies.
Bank Operation Manager
Crown Microfinance Bank Limited
, Nigeria
2006.04 - 2012.12
- Directed daily branch operations, overseeing a team of [number] employees and ensuring the smooth functioning of all banking activities
- Managed customer service operations, addressing client inquiries and concerns promptly to ensure high levels of satisfaction
- Conducted staff training programs, fostering skill development, and ensuring team members were well-versed in banking procedures and regulations
- Supervised staff members, providing guidance and support to enhance their performance and adherence to operational standards
- Implemented and managed security measures and vault requirements, ensuring the safety of assets and compliance with regulatory guidelines
- Led the successful implementation of innovative solutions to improve operational efficiency and customer service quality
- Coordinated with regulatory authorities to ensure compliance with banking regulations and standards
- Developed and implemented strategic plans to achieve organizational goals and objectives
- Conducted regular audits of branch activities, identifying areas for improvement, and implementing corrective measures
- Fostered a positive work environment by promoting open communication, teamwork, and a strong commitment to customer service
- Collaborated with cross-functional teams to introduce new banking products and services, contributing to increased revenue and customer satisfaction
- Prepared and presented reports to senior management on branch performance, highlighting key achievements, challenges, and recommendations
- Developed and maintained relationships with key stakeholders, including clients, regulatory bodies, and internal departments
- Ensured the implementation of anti-money laundering (AML) and Know Your Customer (KYC) policies, minimizing the bank's risk exposure
- Streamlined internal processes, reducing operational inefficiencies, and optimizing resource allocation
- Conducted regular training sessions on compliance and regulatory updates to keep the staff informed and aligned with industry standards.
Bank Teller
Crown Microfinance Bank Limited
, Nigeria
1998.06 - 2006.04
- Conducted routine banking transactions, including deposits, withdrawals, and account inquiries, with a high level of accuracy and attention to detail
- Maintained up-to-date knowledge of banking products and services, providing customers with comprehensive information
- Resolved customer issues and inquiries, demonstrating excellent communication and interpersonal skills
- Balanced currency, cash, and checks at the end of each shift, ensuring accurate and error-free financial transactions
- Collaborated with team members to achieve branch targets and deliver exceptional customer service
- Participated in ongoing training programs to stay informed about industry trends and regulatory changes.
Education
Master of Public Health - Concentration in Community Health Leadership
University of Phoenix
01.2024
Bachelor of Science in Public Health - Concentration in Epidemiology
Southern New Hampshire University
04.2022
Bachelor of Science in Business Administration -
Osun State University, Nigeria
06.2009
Associate in Business Administration -
Osun State Polytechnic, Nigeria
06.2006
Skills
- Effective management and leadership.
- Team building and time management.
- Negotiation and conflict resolution.
- Microsoft Office (Word, Excel, PowerPoint).
- Service Now, Access, Windows, Microsoft Windows Server.
- Client Needs Assessments
- Case Management
- Relationship Building
- Behavioral Management Planning
- Client Assistance Referrals
- Customer Service
- Money Management Assistance
- Eligibility Requirements
- Document Management
- Data Confidentiality
- Case File Management
- Medical Records Review
- Community Service Programs
- Case Coordination
- Data Entry Software
- Client Advocacy
- Community Advocacy
- Behavioral Intervention
- Crisis Prevention Intervention (CPI)
- Discharge Planning
- Quality Assurance
- Patient Relationship Management
- Community Resource Navigation
Certification
Data Analytics Professional Certification, 06/2023, Ongoing
Field Placement Accomplishments
- Coordinated and led a comprehensive intervention program targeting the opioid epidemic in Pasco County.
- Collaborated with BayCare Health System and local healthcare organizations to develop evidence-based strategies.
- Applied community engagement principles to mobilize key stakeholders for project success.
- Implemented monitoring programs and safer opioid prescription strategies to prevent addiction and enhance community health.
- Conducted community surveys, need assessments, and data collection for effective intervention planning.
Key Responsibilities And Achievements
- Successfully reviewed medical records, determined eligibility for insurance benefits, and facilitated referrals.
- Led teams effectively during the Intervention for Opioid Epidemic project, fostering open communication and achieving project goals.
- Trained and supervised staff, ensuring strict adherence to policies and standards.
- Demonstrated resourcefulness in problem-solving, ensuring the project's success in addressing opioid-related issues.
- Effectively communicated with diverse stakeholders, including BayCare Health System, local healthcare organizations, and the community.
- Implemented innovative solutions to address the complex challenges associated with the opioid epidemic in Pasco County.
Competencies And Skills Developed
- Developed advanced competencies in public health leadership.
- Acquired strong analytical and problem-solving skills through coursework.
- Gained proficiency in data analytics, contributing to effective decision-making.
- Enhanced communication and interpersonal skills for community engagement.
- Mastered project management skills for successful program implementation.
- Developed a deep understanding of epidemiology principles.
Public Health Project Experience
Intervention for Opioid Epidemic in Pasco County (BayCare Health System Initiative)
Timeline
Care Coordination - Case Management Assistant (PRN)
Morton Plant North Bay Hospital
2022.01 - Current
Support Services Recovery Resolution/Fraud, Waste, Abuse & Error Operations
Optum Financial
2019.08 - Current
Shipping Associate
Walmart Distribution Center
2017.03 - 2021.12
Retail Associate
Winn Dixie
2013.10 - 2017.02
Bank Operation Manager
Crown Microfinance Bank Limited
2006.04 - 2012.12
Bank Teller
Crown Microfinance Bank Limited
1998.06 - 2006.04
Master of Public Health - Concentration in Community Health Leadership
University of Phoenix
Bachelor of Science in Public Health - Concentration in Epidemiology
Southern New Hampshire University
Bachelor of Science in Business Administration -
Osun State University, Nigeria
Associate in Business Administration -
Osun State Polytechnic, Nigeria
Data Analytics Professional Certification, 06/2023, Ongoing
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