Henry Ewelukwa
Hudson
Summary
Diligent and results-oriented professional with proven expertise in critical thinking, client advocacy, and case management coordination. Demonstrated success in reducing patient discharge times by up to 20% and implementing fraud detection strategies, showcasing strong leadership and a keen eye for detail. Experienced in streamlining processes, enhancing client outcomes, and effectively resolving complex client issues through problem-solving and effective communication skills. Recognized for strong organizational abilities and exceptional team collaboration, contributing to improved operational efficiency and client satisfaction.
Overview
27
27
years of professional experience
Work History
Care Coordination - Case Management
Morton Plant North Bay Hospital
01.2022 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Protect patient data to ensure compliance with HIPAA privacy protocols.
- Conduct assessments to gather information for creating personalized care plans.
- Developed and implemented case management plans that reduced patient discharge times by 15-20% through
efficient case management and timely coordination. - Decreased patient readmission rates by approximately 10-15% by ensuring thorough post-discharge follow-ups and care coordination.
- Collaborate with service providers and agencies to coordinate comprehensive client care.
FRAUD, WASTE, ABUSE & ERROR OPERATIONS
United HealthCare Group - Optum Financial
05.2023 - 11.2024
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Tracked chargeback activity to identify best practices for determining fraud.
- Updated each claims suspension annually to promote continuity of active claim suspensions.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Connected patterns for underlying account associations to discover undetected fraud.
Client Services Specialist
United Healthcare Group - OPTUM Finacial
08.2019 - 04.2023
- Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Conducted detailed client assessments, generating personalized recommendations based on individual requirements.
Shipping and Receiving Associate
Wal-Mart Distribution Center
03.2017 - 12.2021
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
Retail Sales Associate
Winn Dixie Supermarket
06.2013 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Bank Operation Manager
Crown Microfinance Bank Limited
04.2006 - 12.2012
- Continuously analyzed operational performance data to identify trends, optimizing processes as needed for increased productivity and customer satisfaction.
- Optimized branch performance through effective scheduling and resource allocation, maximizing productivity while minimizing costs.
- Assisted in annual budget planning, analyzing historical data to forecast future expenses and revenue growth opportunities accurately.
- Implemented risk management strategies to mitigate potential losses and safeguard the financial institution''s assets.
- Managed bank operations and supervised employee performance to ensure efficient banking services and adherence
to operational standards. - Enforced AML and KYC policies to reduce risk exposure and resolved account discrepancies to maintain customer
trust and accuracy in bank records. - Implemented security protocols and oversaw the handling of vault operations, maintaining the safety of bank assets and regulatory compliance.
Bank Teller
Crown Microfinance Bank Limited
06.1998 - 04.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Master of Science - Information Technology
Grand Canyon University
Phoenix, AZ09-2025
Master of Science - Public Health
University of Phoenix
Tempe, AZ01-2024
Bachelor of Science - Public Health (Concentration in Epidemiology)
Southern New Hampshire University
Hooksett, NH04-2022
Associate of Science - Business Administration And Management
Osun State Polytechnic
Iree04-2006
Skills
- Client advocacy
- Case assessment
- Trade policy
- Patient communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team leadership and motivation
- Operational efficiency optimization
- Staff training and development
- Performance metrics monitoring
Timeline
FRAUD, WASTE, ABUSE & ERROR OPERATIONS
United HealthCare Group - Optum Financial
05.2023 - 11.2024
Care Coordination - Case Management
Morton Plant North Bay Hospital
01.2022 - Current
Client Services Specialist
United Healthcare Group - OPTUM Finacial
08.2019 - 04.2023
Shipping and Receiving Associate
Wal-Mart Distribution Center
03.2017 - 12.2021
Retail Sales Associate
Winn Dixie Supermarket
06.2013 - 02.2017
Bank Operation Manager
Crown Microfinance Bank Limited
04.2006 - 12.2012
Bank Teller
Crown Microfinance Bank Limited
06.1998 - 04.2006
Master of Science - Information Technology
Grand Canyon University
Master of Science - Public Health
University of Phoenix
Bachelor of Science - Public Health (Concentration in Epidemiology)
Southern New Hampshire University
Associate of Science - Business Administration And Management
Osun State Polytechnic
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