Henry Faatoia
Juneau
Summary
Proven leader in aviation operations, I significantly enhanced on-time performance at Alaska Airlines by identifying and resolving pre-departure issues. Skilled in aircraft marshalling and fostering team morale, my approach minimized operational errors and improved customer loyalty. Expert in ground support equipment operation, I excel in high-pressure environments, ensuring safety and efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Ramp Lead
Alaska Airlines
06.2022 - 07.2024
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
Customer Service Representative
Oreilly Auto Parts
06.2017 - 05.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Hunter High School
Salt Lake City, UT05.2010
Skills
- Aircraft Marshalling
- Ground Support Equipment Operation
- Airport Security Regulations
- Baggage handling
- Incident Reporting
- Load Planning
Languages
Samoan
Native or Bilingual
Timeline
Ramp Lead
Alaska Airlines
06.2022 - 07.2024
Customer Service Representative
Oreilly Auto Parts
06.2017 - 05.2022
High School Diploma -
Hunter High School
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