Work History
Education
Skills
Languages
Timeline
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Henry Franco

Big Spring,TX

Work History

Retail Banking Officer

First National Bank Texas
  • Assisted customers with account inquiries and transactions, enhancing service efficiency.
  • Processed loan applications and credit approvals, ensuring compliance with bank policies.
  • Educated clients on banking products, increasing customer engagement and satisfaction.
  • Collaborated with team to streamline operational procedures, reducing processing time.
  • Resolved customer issues promptly, maintaining high satisfaction ratings and loyalty.
  • Analyzed financial data to identify trends and recommend product enhancements for clients.
  • Resolved customer complaints professionally, maintaining a high level of client satisfaction within the branch.
  • Managed risk and ensured compliance with all federal regulations, maintaining a secure banking environment for clients.
  • Mentored junior staff members, fostering an environment of professional growth and continuous improvement.

Retail Banker

Wood Forest Bank
2021 - 2023
  • Processed customer transactions accurately and efficiently to enhance service delivery.
  • Assisted clients with account inquiries and resolved issues to improve customer satisfaction.
  • Educated customers on banking products and services to promote financial literacy.
  • Managed daily cash handling and reconciled discrepancies to ensure accuracy in operations.
  • Collaborated with team members to streamline workflow processes and improve service efficiency.
  • Implemented best practices for compliance with regulatory policies, ensuring adherence across all transactions.
  • Analyzed customer feedback to identify trends, driving improvements in service offerings and client engagement.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.

Manager

Whataburger Restaurants L&c
2017 - 2019
  • Oversaw daily operations, ensuring efficiency and adherence to company standards.
  • Managed team performance, providing coaching and support to enhance productivity.
  • Developed and implemented process improvements, driving operational excellence.
  • Coordinated cross-functional teams to achieve project milestones effectively.
  • Analyzed workflow data, identifying trends to optimize resource allocation.
  • Established training programs for new hires, fostering a culture of continuous learning.
  • Led strategic initiatives aimed at improving customer satisfaction and retention rates.
  • Collaborated with senior leadership to align departmental goals with organizational objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

High School Diploma -

Big Spring High
Big Spring, TX
07.1983

Skills

  • Oversaw branch operations to optimize workflow and improve service delivery Coordinated with team members to implement operational strategies that align with organizational goals Managed resources effectively to ensure smooth branch functionality
  • Fostered a goal-oriented mindset to enhance productivity and align efforts with organizational targets
  • Cultivated a culture of integrity and ethical standards to enhance workplace accountability
  • Maintained cash handling accuracy to support financial integrity and operational efficiency

Languages

Spanish
Professional Working

Timeline

Retail Banking Officer

First National Bank Texas

Retail Banker

Wood Forest Bank
2021 - 2023

Manager

Whataburger Restaurants L&c
2017 - 2019

High School Diploma -

Big Spring High

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Henry Franco