Henry Fry

Key Manager

Firebirds Wood Fired Grill

Erie, PA

09.2018 - 11.2022

Managed daily operations of the store, ensuring smooth and efficient functioning.
Developed and implemented strategies to maximize customer satisfaction while minimizing costs.
Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
Provided leadership, guidance, and training to key staff members.
Maintained a safe working environment by adhering to safety policies and procedures.
Created weekly schedules for all employees in line with staffing needs.
Ensured compliance with applicable laws and regulations related to the business operations.
Conducted performance reviews for staff members on a regular basis.
Analyzed financial data to develop plans for increasing profitability and reducing costs.
Resolved customer complaints promptly and professionally.
Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
Assisted in developing marketing strategies designed to increase sales volume.
Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
Implemented cost-saving measures where possible without compromising quality or service.
Established strong relationships with suppliers in order to maintain competitive pricing.
Recruited new personnel when necessary based on current staffing needs.
Responsible for ordering supplies as needed in a timely manner.
Enforced company policies regarding security, attendance, dress code.
Regularly conducted meetings with staff members to discuss progress towards goals.
Opened and closed store in absence of senior managers.
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Mentored newly hired staff in upselling techniques to improve sales.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained, managed and motivated employees to promote professional skill development.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Identified appropriate solutions to minimize issues and quickly solve problems.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Coached staff on strategies to enhance performance and improve customer relations.
Managed daily operations, client relations and IT.