Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Hobbies
References
Timeline
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Henry Fube

Hyattsville,MD

Summary

Diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wendy's
Westerville, OH
01.2024 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Processed customer's orders with speed, efficiency and precision.
  • Welcomed customers upon arrival and engaged hospitably and professionally.
  • Noted regular customer preference and strengthened relationship to increase retention rates.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared checks, itemizing total meal costs and taxes.

Customer Service Representative

PCC IT Center
Buea, Cameroon
01.2022 - 06.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Routed all L2 and L3 queries to the correct resolution teams, including capture and documentation of all notes pertaining to the query in Salesforce.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Offered PR and PO request support.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Registration Officer

University of Buea
Buea, Cameroon
11.2019 - 12.2021
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Kept processes moving along smoothly so that wait times were minimized to 15 minutes.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.
  • Developed in-service educational materials.

Education

Bachelor of Science - Electrical Engineering

University of Buea
Cameroon
07.2023

Skills

  • Product Knowledge
  • Account Updating
  • Complaint Resolution
  • Appointment Scheduling
  • Scheduling
  • Call Management
  • Teams
  • Flow
  • Power BI
  • Microsoft Office Suit
  • Courteous Demeanor
  • Positive and Professional
  • Tactful and Diplomatic
  • Administrative Support
  • Order Fulfillment
  • Process Optimization
  • Credit Card Payment Processing
  • Building Rapport
  • Active Listening
  • Document Control
  • Customer Relations
  • Microsoft Excel
  • Retail Sales Customer Service
  • Problem-Solving Abilities
  • De-Escalation Techniques
  • Adaptive Team Player
  • Critical Thinking
  • Microsoft Office Expertise
  • Report Generation
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Paperwork Processing
  • Filing

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Built an automated scheduling and broadcast system with remote access

Certification

  • Driver's License
  • Ongoing PowerBI/Data Analytics Certification Program

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Hobbies

  • Soccer
  • Tennis
  • Psychology
  • Self Improvement

References

References available upon request.

Timeline

Customer Service Representative

Wendy's
01.2024 - Current

Customer Service Representative

PCC IT Center
01.2022 - 06.2023

Registration Officer

University of Buea
11.2019 - 12.2021

Bachelor of Science - Electrical Engineering

University of Buea

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Henry Fube