Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Henry Fuentes

Durham,NC

Summary

Dynamic retail professional with a proven track record at Take 5 Oil Change, excelling in customer service and team leadership. Skilled in inventory control and strategic planning, I enhance store performance through effective training and problem-solving. Committed to creating engaging customer experiences while driving sales growth and operational efficiency.

I go to many store settings and adjust just fine. I am a very curious working so not afraid of challenges or change when known its for bettering shop growth in all aspects. Additionally im very big on customer service knowing the first impressions the outcome for the future one slight inconvenience if not handled appropriately can cost a shop sales.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Take 5 Oil Change
06.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Train bodies for all positions even build upcoming ASM's

Cashier Team Lead

Pitchfork
08.2020 - 05.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Window Assembler

H&k Windows
04.2020 - 08.2020
  • Maintained a high level of accuracy in cutting, joining, and assembling window components, ensuring optimal product quality and longevity.
  • Adhered to all safety regulations while using various tools, machinery, and equipment during the window assembly process.
  • Assisted in training new team members, ensuring they were equipped with necessary knowledge and skills to succeed in their roles as Window Assemblers.
  • Effectively resolved any setbacks or challenges encountered during the assembly process by swiftly applying problem-solving strategies when necessary.

Education

No Degree -

Riverside High School
Durham Nc
05-2023

Skills

  • Problem-solving
  • Customer service
  • Train new hires
  • Customer relations
  • Inventory control
  • Retail operations
  • Team building and leadership
  • Attention to detail
  • Staff supervision
  • Store operations
  • Team management
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Mentoring and coaching
  • Sales techniques
  • Strategic planning
  • Issue resolution
  • Sales growth

Accomplishments

Ive trained plenty of floor leads at different shops. I can train staff from General duties to leadership who run floors without second question. I am big on customer service one wrong move can be costly so when training i make sure attentiveness is one of the traits my tech learn. I make sure everyone feels like theyre on a team and always giving it theyre 100%. Ive been in many store compititons which me and my team knock out the park from sales to having the most google reviews in set time. Ive changed store from low staff to full capacity, low income to meeting sales metrics and from having people who never touched a car learn the cars inside out by specifics. Over all i make an impact where ever and whoever i work with for the better.

Languages

English
Full Professional
Spanish
Full Professional

Interests

  • I like working with my hands and fixing things
  • Music
  • Auto Repair/Restoration
  • DIY and Home Improvement

Timeline

Assistant Store Manager

Take 5 Oil Change
06.2023 - Current

Cashier Team Lead

Pitchfork
08.2020 - 05.2023

Window Assembler

H&k Windows
04.2020 - 08.2020

No Degree -

Riverside High School