Veronica Ramirez
Riverdale Park,MD
Summary
Experienced Office Manager and administration professional with 9 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
11
11
years of professional experience
Work History
Middle School Office Manager
Capital City Public Charter School
Washington , DC
07.2014 - Current
- Oversee receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintaining impeccable office organization to support efficiency, professionalism and performance objectives.
- Review files and records to obtain information and respond to requests.
- Use judgment and initiative in handling confidential matters and requests.
- Write professional business correspondence to maintain strong line of communications.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Maintain important files, running reports and delivering updates on students enrollment and attendance.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Completed enrollment registration for 300+ students accurately and efficiently.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Receptionist
We Care Chiropractic
Fairmount Heights, MD
07.2013 - 07.2014
- Screened visitors and directed them to specific locations for office safety.
- Monitored schedules and calendar obligations for doctors.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Organized and maintained documents, files, and records.
- Verified insurance eligibility for patients by calling appropriate parties.
- Coded invoices properly based upon patient services and medical records.
- Sent meticulous and accurate bills to collect payment from customers according to company protocol.
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments and credit memos to customers.
- Liaised with internal teams to clear error reports.
- Managed office inventory and placed new supply orders.
Education
Bachelor of Science - Social Work
University of Maryland - Baltimore County
Baltimore, MD12.2010
High School Diploma -
Montgomery Blair High School
Silver Spring, MD05.2005
Master of Science - Mental Health Counseling
Trinity Washington University
Washington, DCSkills
- Administration and Reporting
- Problem Resolution
- Teamwork and Collaboration
- Documentation and Reporting
- Data Entry
- Work Planning and Prioritization
- Scheduling and Coordinating
Languages
Spanish
Native/ Bilingual
Timeline
Middle School Office Manager
Capital City Public Charter School
07.2014 - Current
Receptionist
We Care Chiropractic
07.2013 - 07.2014
Bachelor of Science - Social Work
University of Maryland - Baltimore County
High School Diploma -
Montgomery Blair High School
Master of Science - Mental Health Counseling
Trinity Washington University
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