Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Henry Garcia

South Jordan,UT

Summary

Highly accomplished Director of Operations with extensive experience in business development and strategic planning. Recognized for development of new services and operations and realization of revenue performance and enhancement. Facilitates workforce change to support re-engineering initiatives and meet organizational financial and quality objectives. Dynamic leader consistently achieving outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Banker

Mountain America
Sandy , UT
06.2024 - Current
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Conducted account openings and closings for clients.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Provided ethical, objective and holistic financial planning advice to clients.
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.

Costumer Service

Allstate Corp
West Valley , UT
07.2023 - 04.2024
  • Monitored competitors' activities to identify opportunities for improvement in our services.
  • Documented detailed reports about all activities carried out during service calls.
  • Participated in various trade shows and conferences as an ambassador for our company's services.
  • Created an enjoyable experience for customers by providing enthusiastic customer service throughout each adventure.
  • Communicated effectively with co-workers to provide exceptional customer service experiences.

Lead Line Cook

Toscano Italian Bistro
Draper , UT
08.2022 - 07.2023
  • Managed a team of kitchen staff including assigning tasks and monitoring performance.
  • Conducted regular meetings with kitchen staff to assess progress, identify areas needing improvement and discuss upcoming events or promotions.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.

Chef

Kinoa Burguer
Venezuela , Aragua
01.2020 - 06.2021
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Resolved customer complaints regarding food quality or service issues.
  • Documented employee performance reviews in order to assess progress towards goals set out in training plans.

Education

Bachelor of Arts - Culinary Arts

Universidad Bicentenaria De Aragua
VENEZUELA
10-2019

High School Diploma -

Instituto Escuela Maracay
Venezuela
08-2018

Skills

  • Cultural competence
  • Adaptable under pressure
  • Active listening
  • Good communication skills
  • Diplomatic communication
  • Leadership and team-building
  • Language Proficiency
  • Problem Analysis
  • Data Entry
  • Electronic communication
  • Effective verbal communication

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

Bridging the gap Medical Interpreter

Timeline

Banker

Mountain America
06.2024 - Current

Costumer Service

Allstate Corp
07.2023 - 04.2024

Lead Line Cook

Toscano Italian Bistro
08.2022 - 07.2023

Chef

Kinoa Burguer
01.2020 - 06.2021

Bachelor of Arts - Culinary Arts

Universidad Bicentenaria De Aragua

High School Diploma -

Instituto Escuela Maracay

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