Summary
Overview
Work History
Education
Skills
Accomplishments
RGM of the year in 2023 and 2024
Timeline
Generic

Henry Gates

Sapulpa

Summary

Dynamic and results-driven professional with a proven track record at Flynn Pizza Hut, excelling in analytical problem-solving and fostering teamwork. Adept at enhancing operational efficiency and client satisfaction through exceptional organization and attention to detail. Committed to continuous improvement and effective communication, ensuring high-quality service delivery in fast-paced environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

RGM

Flynn Pizza Hut
09.2021 - Current
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

City Carrier

United States Postal Service, USPS
03.2008 - Current
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Provided change of address cards and other postal forms when needed.
  • Planned and cased mail in sequence of delivery for designated route.
  • Delivered packages and mail to business and people in local area.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Placed packages and letters in mailboxes.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Retrieved outgoing mail from mailboxes.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Handled mail and packages with care to prevent damage during delivery.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Salesperson

HydroChem
04.2003 - 03.2013
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised and directed daily work of team of [Number] sanitation personnel.
  • Delegated assignments and verified work quality and completion according to facility and regulatory standards.
  • Stored chemicals in compliance with [Name] regulations.
  • Operated bucket loader to transport items between locations.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Monitored staff performance and provided feedback to drive productivity.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Established and enforced safety protocols and guidelines for staff.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

No Degree - Police Officer

Cleet Certified
Drumright, OK
07-2004

High School Diploma -

Bixby High School
Bixby, OK
05-1990

Skills

  • Organization
  • Analytical thinking
  • Strong focus on accuracy
  • First Aid/CPR
  • Teamwork and collaboration
  • Analytical and critical thinking
  • Time management
  • Problem-solving
  • Self-Directed
  • Maintenance & repair
  • Organization and time management
  • [Equipment] operation
  • Analytical
  • Good Telephone Etiquette
  • Attention to detail

Accomplishments

  • Supervised team of 12 staff members.

RGM of the year in 2023 and 2024

Took over a store that was down in sales and turned it around in 6 months to being positive in comp sales which grew each month in 2023 and 2024. 

Timeline

RGM

Flynn Pizza Hut
09.2021 - Current

City Carrier

United States Postal Service, USPS
03.2008 - Current

Salesperson

HydroChem
04.2003 - 03.2013

No Degree - Police Officer

Cleet Certified

High School Diploma -

Bixby High School

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Henry Gates