Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Guerrero

Bakersfield

Summary

Highly motivated, retired veteran, with proven leadership and management skills. With the desire to take on new challenges and opportunities with greater responsibilities. Consistently recognized by superiors for a positive attitude and the ability to work with team members to achieve proven results.

Overview

30
30
years of professional experience

Work History

Senior Field Service Engineer

Siemens eMobility
Atlanta, Ga
06.2022 - Current
  • Verified the completion of over 100 EV charging stations that were installed by third-party contractors. By staying engaged with contractors regarding our specific installation requirements, manuals, and schematics. Reducing installation downtime for the customer.
  • Completed over 100 EVSE commissioning and site acceptance tests. Providing the customer with 100% field-ready EV charging stations.
  • Installed EVSE operating upgrades, hardware, software, and network configurations.
  • Provided technical and training support for hardware, software troubleshooting, maintenance, and the time-sensitive repairs of EVSE in the field.
  • Collaborated with engineering teams to address product improvement, identified the root cause of system failures, and implemented corrective action plans.
  • Created detailed reports summarizing activities performed during site visits.

Service Manager

Madland ToyotaLift
Bakersfield, California
03.2021 - 02.2022
  • Managed all field service operations for material handling equipment. While maintaining and coordinating scheduled service appointments. Led and managed 20 field technicians and 3 service writers with service calls, and tasks.
  • Oversaw the management and inventory of $1 million worth of related service parts.
  • Communicated with customers to address service inquiries and concerns. While maintaining a positive customer relationship.
  • Reviewed service reports for quality assurance and process improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives. To meet both the company's and customers' goals.
  • Created new SOPs and maintained procedures for all service functions and protocols.
  • Forecasted departmental goals, objectives and enforced deadlines for quality results. Keeping potential cost-saving strategies in view for senior management.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Prepared and managed the service department budget, optimizing expenses to increase the company's profitability.

Senior Chief Petty Officer

United States Navy, USN
San Diego, California
04.1996 - 06.2021
  • Led, managed, trained, and provided guidance and technical support to electrical and mechanical technicians maintaining the various engineering systems.
  • Extensive experience in resource management, team building and coordination, human resources, administration, problem-solving and analysis, strategic planning, scheduling, and operations, etc.
  • Developed and implemented standard SOPs for efficiency and safety.
  • Mentored junior officers and enlisted personnel on leadership skills and career development.
  • Implemented new technologies and processes designed to streamline operations across the organization.
  • Assigned tasks to team members according to their strengths and capabilities while promoting career development opportunities when appropriate.
  • Reviewed documents such as reports, contracts, and invoices for accuracy and completeness prior to submission or approval. Identified potential risks associated with certain projects before implementation.
  • Advised senior leadership on operational readiness and strategic planning.
  • Mentored junior advisors, fostering professional development and leadership skills.
  • Facilitated communication between higher headquarters and subordinate commands regarding mission readiness.
  • Advised senior leaders on all aspects of command operations involving enlisted personnel.
  • Performed operational testing, maintenance, troubleshooting, and repairs on a wide variety of complex, mission-critical naval weapons, navigation, and communication systems.
  • Inspected electrical, mechanical, hydraulics, engines, drivetrains, sonar systems, acoustics, and generators, as well as unmanned vehicles.
  • Collaborated with naval and contracted engineering teams to develop efficient wiring and schematic diagrams.
  • Implemented preventive maintenance schedules to reduce equipment and mission downtime.
  • Collaborated with engineering teams to develop technical drawings and schematics. Ensuring the proper installation of new or modified electrical systems.

Education

Bachelor of Arts - Organizational Management

Ashford University
San Diego, CA
08-2015

Skills

  • Leadership and management
  • Field service and resource management
  • Training development
  • Advanced software, hardware configuration, and troubleshooting
  • System wiring and schematics diagnostics
  • Electronics, electrical, and mechanical systems troubleshooting and repairs
  • Hydraulics and pneumatics

Timeline

Senior Field Service Engineer

Siemens eMobility
06.2022 - Current

Service Manager

Madland ToyotaLift
03.2021 - 02.2022

Senior Chief Petty Officer

United States Navy, USN
04.1996 - 06.2021

Bachelor of Arts - Organizational Management

Ashford University

Similar Profiles

CREATE PROFILE