Henry Hall
Covington,GA
Summary
Customer-focused financial services professional with expertise in consumer lending, debt negotiation relationship management, collections, and underwriting. Constantly exceeded sales and production goals while delivering strong customer service and maintaining compliance. Experience in high-volume remote call center and branch environments.
Overview
13
13
years of professional experience
Work History
Debt Negotiator (Remote)
National Debt Relief
New York, New York
07.2026 - Current
- Negotiated debt settlements with creditors on behalf of National Debt Relief clients.
- Closed 92 accounts, helping clients save $81,700 in debt.
- Conduct creditor negotiations while working within client settlement parameters and company guidelines.
Consumer Loan Officer (Remote)
Georgia’s Own Credit Union
Atlanta, Georgia
03.2022 - 12.2024
- Named Loan Consultant of the Year for 2023 and 2024 for identifying member needs and providing tailored loan solutions.
- Exceeded weighted loan production goals by 134% through consultative needs-based selling.
- Recognized as Top Ancillary Product Producer in 2023 and 2024.
- Managed over 65+ inbound calls daily while processing loan applications and resolving member concerns.
Loan Specialist
OneMain Financial
Conyers, Georgia
01.2021 - 11.2021
- Exceeded sales targets by 138% for 10 consecutive months using consultative sales strategies.
- Processed and underwrote loan applications for diverse and complex borrower profiles.
- Handled 70+ calls daily, including loan applications, collections, and customer support.
- Achieved a 43% collection rate on 60–90-day delinquent accounts.
Customer Relations Manager (Remote)
Progressive Insurance
North Las Vegas, NV
07.2018 - 04.2019
- Resolved complex billing policy updates and account concerns while providing high-level customer service.
- Handled 70+ customer calls daily and averaged 28 referrals per month.
Relationship Manager
Bank of America
Las Vegas, Nevada
01.2016 - 07.2018
- Achieved 128% of sales goal over a 28-month period while maintaining a 96% customer satisfaction score.
- Identified client needs, recommended appropriate banking products, and strengthen long term relationships.
Branch Manager II
InTouch Credit Union
North Las Vegas, Nevada
09.2013 - 05.2015
- Drove 182% year-over-year sales growth while maintaining 97% customer service score.
- Led and developed a team of seven across sales, service, and branch operations.
Education
Coursework - Business Management & Communications
Cleveland State University
Cleveland, OHSkills
- Consumer Lending
- Collections
- Compliance
- Consultative Sales
- Cross-Selling
- Customer Retention
- Debt Negotiation
- Relationship Management
Timeline
Debt Negotiator (Remote)
National Debt Relief
07.2026 - Current
Consumer Loan Officer (Remote)
Georgia’s Own Credit Union
03.2022 - 12.2024
Loan Specialist
OneMain Financial
01.2021 - 11.2021
Customer Relations Manager (Remote)
Progressive Insurance
07.2018 - 04.2019
Relationship Manager
Bank of America
01.2016 - 07.2018
Branch Manager II
InTouch Credit Union
09.2013 - 05.2015
Coursework - Business Management & Communications
Cleveland State University