Henry Hernandez
Midway City,CA
Summary
Experienced Property Manager seeking opportunities to leverage skills and experience in overseeing successful operation, leasing, and maintenance of residential properties. Skilled in tenant relations, budgeting, and ensuring compliance with local regulations. Dedicated to enhancing property value and fostering positive community relationships for a thriving living and working environment. Enthusiastic about joining a dedicated team in property management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MULTI-SITE PROPERTY MANAGER
American Family Housing
11.2021 - Current
- I oversee the management of an innovative storage container community designed specifically for homeless veterans, as well as a fully affordable housing community in Orange County, CA.
- My responsibilities include processing all new applicants through comprehensive background checks, collaborating with external case management agencies, executing lease agreements, and ensuring that both properties comply with affordable housing operational guidelines
- Additionally, I monitor residents' transition into their new homes, offering necessary resources and support
- My role involves collecting monthly rent, issuing notices as needed, and managing daily property maintenance activities including completion of light maintenance work orders
- I facilitate the submission of work orders for resident requests and property upkeep, while maintaining close collaboration with external vendors when needed and uphold the company's maintenance quality standards
- I also coordinate monthly pest control services as required and manage the processes related to move-outs, evictions, and in-house transfers
- Increased tenant satisfaction through proactive communication, leveraging strong problem-solving skills, timely maintenance, and attention to detail in property management tasks
- Reduced tenant delinquency through consistent rent collection processes and effective communication with tenants
- Conducted regular site visits to assess property conditions, identify potential issues or areas of improvement, and ensure adherence to company standards
- Enhanced curb appeal at all properties by coordinating regular landscaping, maintenance, and capital improvements
ACCOUNTANT/OFFICE MANAGER
Reliable Pump & Well
08.2015 - 11.2021
- Managed and processed all financial data, ensuring accurate reconciliation of accounts payable and receivable while effectively resolving financial discrepancies
- Delivered precise financial reports and cash flow analyses to company owners
- Oversaw monthly, quarterly, and annual closing processes, along with regular data backups
- Administered payroll operations, coordinated office procedures, and provided comprehensive administrative support to staff, facilitating an efficient office environment
- Actively identified and implemented improvements to enhance company procedures as required
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions, prepared documents and closed books
PROPERTY MANAGER
Greystar Properties
05.2013 - 08.2015
- Oversaw the management of 80 waterfront units situated on the beach, which included a fully operational yacht club and boat slips
- Responsible for the processing of all property and boat slip revenue, invoicing, and utility payments
- Conducted property tours for prospective residents and investors as required
- Ensured the yacht club's facilities were maintained to the highest standards and operational for member use on a daily basis
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
SENIOR PROPERTY LEASING SPECIALIST
Casden Properties LLC
06.2012 - 05.2013
- Oversaw all facets of a lease-up with a prestigious luxury community, focusing on leasing through tailored sales presentations designed for upscale clientele
- Delivered exceptional customer service to both current and prospective residents
- Played a significant role in achieving a timely 60% occupancy target for the partnership's contracted sale
- Fostered positive and collaborative relationships with colleagues and external stakeholders
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units
PROPERTY MANAGER
Essex Property Trust
03.2006 - 05.2012
- Supervised an on-site staff of 6, including leasing and maintenance personnel
- Accurate and timely processing of rent collections, accounts payable, and receivable
- Timely processing of security deposit refunds and month-end reporting
- Marketing and advertising of the property to achieve budgeted occupancy goals
- Ensured that all quality standards were achieved daily in conjunction with company standards
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Handled tenant complaints promptly and appropriately, requesting maintenance, and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated with maintenance supervisor on maintenance and upkeep
PROPERTY ACCOUNTANT
Essex Property Trust
03.2006 - 05.2012
- Managed the collection and processing of all rental payments and property income efficiently
- Addressed all legal matters, including the execution of eviction processes as required
- Ensured the prompt and accurate processing of bills for vendor payments
- Delivered precise expenditure reports to the property manager to ensure adherence to budgetary compliance and variance analysis
LEASING CONSULTANT
Essex Property Trust
03.2006 - 05.2012
- All normal daily leasing functions associated with a large community were performed
- Leadership was provided in a positive environment while promoting teamwork
- Lease-up activities were conducted during and after the completion of a $12 million property renovation, while maintaining the desired monthly occupancy budget projections
- Served as a leasing troubleshooter for properties within the region that experienced leasing and office procedure difficulties
Education
Water Science
Ventura College
Ventura, CAPsychology
Oxnard College
Oxnard, CASkills
- Property Management
- Property inspections
- Delinquency resolution
- Office management
- Eviction procedures
- Building rapport
- Tenant issue resolution
- Fair housing policies
Accomplishments
- Increased occupancy rates at both properties from 80 % to 100 % in 1 month.
- Maintained occupancy rate at 100% for 18 months.
- Oversaw multiple residential family properties totaling over 110 individual units.
- Partnered with Director of Property Management to establish and implement standard operating procedures.
Certification
- Federal Fair Housing
- Sexual Harassment
- HOME Compliance Specialist
- Mold and Fungi
- Property Safety
Timeline
MULTI-SITE PROPERTY MANAGER
American Family Housing
11.2021 - Current
ACCOUNTANT/OFFICE MANAGER
Reliable Pump & Well
08.2015 - 11.2021
PROPERTY MANAGER
Greystar Properties
05.2013 - 08.2015
SENIOR PROPERTY LEASING SPECIALIST
Casden Properties LLC
06.2012 - 05.2013
PROPERTY MANAGER
Essex Property Trust
03.2006 - 05.2012
PROPERTY ACCOUNTANT
Essex Property Trust
03.2006 - 05.2012
LEASING CONSULTANT
Essex Property Trust
03.2006 - 05.2012
Water Science
Ventura College
Psychology
Oxnard College
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