HENRY HOUGHTON
Charlottesville,USA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Strengths include team management, community development, strategic planning abilities, database management, and communication prowess. Previous roles have resulted in improved operational efficiency and enhanced team productivity. Committed to strengthen team performance through proactive leadership and collaborative efforts.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Piedmont Family YMCA
Charlottesville, VA
06.2023 - Current
- Oversee Departmental Operations: Supervise and coordinate activities across multiple departments within the YMCA facility.
- Ensure that all departments operate efficiently, in line with YMCA standards, and contribute to overall facility goals.
- Employee Management: Manage a team of 25+ employees, including scheduling, performance evaluation, and team development.
- Oversee payroll processing, time tracking, and ensuring adherence to organizational policies and labor regulations.
- Youth Sports Operations Support: Assist in planning, organizing, and executing youth sports programs.
- Coordinate with coaches and program staff to ensure smooth delivery of youth sports activities and events.
- Membership Engagement: Actively engage with members to ensure a positive experience, handle concerns, and provide program information.
- Implement strategies to increase member satisfaction and retention.
- Financial Management: Handle payments, process membership dues, and manage program fees.
- Ensure accurate financial record-keeping and reporting related to department budgets and member accounts.
Food and Beverage Specialist
Quirk Hotel
Charlottesville, VA
05.2022 - 08.2022
- Managed tables efficiently, ensuring a smooth and pleasant dining experience.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Promptly address customer service issues and refer customers to management when necessary.
Lifeguard/Park Ambassador
Albemarle County Parks and Rec
Albemarle, VA
05.2019 - 08.2019
- Enforced guests' adherence to pool guidelines and rules in a professional manner.
- Performed rescues in the event of drowning or swimming accidents.
- Administered first aid and CPR in response to life threatening situations.
Education
Bachelor of Arts - Communication
University of Alabama
Tuscaloosa, ALSkills
- Supervisory Skills
- Community Development
- Conflict Resolution
- Customer Retention
- Interpersonal Communication
- Sports Management
- Event Planning
- Database Management
- Employee Management
- Financial Management
- Payroll Administration
- Operational Efficiency
Timeline
Operations Coordinator
Piedmont Family YMCA
06.2023 - Current
Food and Beverage Specialist
Quirk Hotel
05.2022 - 08.2022
Lifeguard/Park Ambassador
Albemarle County Parks and Rec
05.2019 - 08.2019
Bachelor of Arts - Communication
University of Alabama
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