Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Certification
Timeline
Generic

Henry Huerta

North Hills,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager / Supervisor

Fedex Ground
08.2022 - Current
  • Managed the daily operations of multiple departments to maximize efficiency
  • Maintained professional working relationships and promoted open lines of communication with staff
  • Managed the operations of a large team, overseeing daily activities and long-term projects
  • Established operational policies, procedures, standards, and objectives in alignment with organizational goals
  • Utilized problem-solving skills to anticipate potential risks or obstacles within the organization.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Administrator

FedEx Ground
01.2020 - 08.2022
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Provided answers to customer questions via phone and email, typically within minutes.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.

Education

High School Diploma -

James Monroe High School
06.2019

Skills

  • Process Improvement Strategies

  • Systems Implementations

  • Multi-Unit Operations Management

  • High-Pressure Environments

  • Workflow Planning

  • Staff Management

  • Team Leadership

  • Problem-Solving

  • Customer Service

  • Operational Efficiency

  • Decision-Making

  • Planning and Implementation

Accomplishments

  • Earned the "Purple Promise” Award in 2023 for certifying for the fiscal year of 2023 by ensuring all eight metrics were exceeded.

References

  • Arturo Martinez, Area Manager, (818) 517-6955, arturo.martinez@fedex.com
  • Jorge Coronado, Sort Manager, (213) 435-0147, jorge.coronada@fedex.com
  • Upper Management

Languages

English
Native or Bilingual
Spanish
Full Professional

Certification

  • Heartsaver First Aid CPR AED, Cintas - 09/22-09/24

Timeline

Operations Manager / Supervisor

Fedex Ground
08.2022 - Current

Operations Administrator

FedEx Ground
01.2020 - 08.2022

High School Diploma -

James Monroe High School

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Henry Huerta