Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Hurtado

Fort Worth,TX

Summary

Dynamic leader with proven expertise in staff training and development, and bilingual communication skills in Spanish and English. At SPM Oil and Gas, I spearheaded cross-functional projects and enhanced customer satisfaction, significantly improving operations and team productivity. Specialized in policy enforcement and employee engagement, I consistently drive success and innovation.

Overview

14
14
years of professional experience

Work History

Service Center Supervisor

SPM Oil and Gas
07.2017 - 04.2024
  • Collaborated with other departments on cross-functional projects, improving overall company operations.
  • Managed a team of customer service representatives, ensuring a high level of performance and productivity.
  • Implemented ongoing training programs for service center employees to update their skills and knowledge.
  • Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Scheduled daily service center employees and monitored performances.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Managed budgets and resources effectively, ensuring profitability of the service center.
  • Maintained a safe working environment by enforcing strict safety protocols and guidelines.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Valdez Transport

Salvador Valdez
06.2015 - 07.2017
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Communicated with other truck drivers and operators to coordinate materials handling and deliveries.

Service Coordinator

SPM Oil and Gas
07.2010 - 05.2015
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Communicated with clients and service providers to provide updates on work progress.

Education

High School Diploma -

G.B. Trimble Tech HS
Fort Worth, TX

Skills

  • Staff training and development
  • Policy enforcement
  • Sales support
  • Customer retention strategies
  • Employee engagement
  • Value Stream Mapping
  • Syteline (CSI 10)
  • Daily Gemba Walks
  • Kaizen
  • Value stream mapping
  • Bilingual in Spanish and English

Timeline

Service Center Supervisor

SPM Oil and Gas
07.2017 - 04.2024

Valdez Transport

Salvador Valdez
06.2015 - 07.2017

Service Coordinator

SPM Oil and Gas
07.2010 - 05.2015

High School Diploma -

G.B. Trimble Tech HS

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Henry Hurtado