Henry Jackson

Work History

Patient Transporter

Lee Health System

06.2015 - 10.2024

Warmly greeted patients and visitors and made each feel welcome.
Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Reduced patient anxiety during transport by maintaining open communication and answering questions.
Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Maintained confidentiality of patient data and condition to safeguard health information.
Enhanced patient comfort by providing compassionate care and timely transportation.
Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
Coordinated with medical staff to ensure smooth transfer processes for patients.
Reduced transport times for critical care patients by optimizing routes and coordination.
Promoted culture of safety within patient transport team through regular training sessions.
Improved patient comfort and safety with meticulous adherence to transport protocols.
Increased departmental efficiency, adopting new technologies for transport tracking.
Maintained strict hygiene standards in transport equipment, contributing to infection control.
Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.
Participated in emergency drills, enhancing preparedness for patient transport under critical conditions.
Improved departmental communication, ensuring clear transport information exchange among staff.
Streamlined inventory management for transport equipment, ensuring availability and maintenance.
Streamlined transport request processing, facilitating quicker responses to patient needs.
Contributed to patient care plans by reporting observations of patient condition during transport.
Assisted in training new transport staff, sharing best practices and safety guidelines.
Supported departmental audits, ensuring compliance with health and safety standards in patient transport.
Enhanced patient experience by providing empathetic support and communication during transport.
Used wheelchairs, stretchers and movable beds to move patients between hospital locations.

Customer Service Supervisor

Untied States Postal Service

06.1980 - 09.2014

Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Coached employees through day-to-day work and complex problems.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Researched and corrected customer concerns to promote company loyalty.
Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Identified customer service trends to provide recommendations for process and procedural improvements.
Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Created, prepared, and delivered reports to various departments.
Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Improved service delivery with comprehensive training programs for new hires.
Initiated mentorship program, pairing new employees with experienced mentors for accelerated learning.
Led by example, handling complex customer issues personally to ensure high standards of service.
Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
Enhanced communication skills of team members, providing advanced training and workshops.

Summary

Overview

Work History

Patient Transporter

Customer Service Supervisor

Education

High School Diploma - High School Training

Leadership

Skills

Timeline

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