Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry James

Pelham

Summary

Strategically minded Load Planner known for high productivity and efficient task completion. Possess specialized skills in logistics management, route optimization, and inventory control. Excel in communication, problem-solving, and time management, ensuring seamless operations and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Load Planner

Penske Truck Leasing
Homewood
05.2023 - Current
  • Maintained detailed records of all outbound shipments including tracking numbers, carrier information, estimated time of arrival, and shipment costs.
  • Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
  • Coordinated with customers, vendors, and internal departments to ensure that all orders were shipped in a timely manner.
  • Collaborated with other departments to ensure timely delivery of goods and services.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.

Carrier Capacity Representative

C. H. Robinson Worldwide
Birmingham
01.2017 - 03.2023
  • Resolved any discrepancies between carrier invoices and customer orders quickly and efficiently.
  • Coordinated with internal departments to ensure accurate tracking of shipments from origin to destination.
  • Cultivated relationships with current and potential carrier partners to ensure capacity availability and competitive rates.

Transportation Sales Representative

C.H. Robinson
Birmingham
02.2004 - 12.2016
  • Developed and maintained relationships with customers to ensure repeat business.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Negotiated pricing contracts with customers to maximize profits.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Provided technical support for customers using the company's products or services.
  • Analyzed customer feedback to improve products and services.
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Developed key customer relationships to increase sales.
  • Greeted and assisted customers to foster positive experiences.

Dispatcher

Dana Suttles Truck Leasing
Demopolis
05.2000 - 02.2004
  • Ensured compliance with safety regulations and company policies.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Resolved customer complaints related to service issues or delays.
  • Updated records of driver locations, delays, and cancellations.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Provided timely updates to customers regarding their orders or requests.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Verified driver credentials prior to assigning them a route or task.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Managed daily delivery and work schedules to maximize coverage.
  • Scheduled loads according to priority and available equipment.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information, and dispatch details in system.
  • Received or prepared work orders.
  • Dispatched drivers to meet daily delivery needs for company customers.

Education

BBA - Business Management

University of West Alabama
Livingston, AL
03-2000

Skills

  • Load optimization
  • Shipment tracking
  • Inventory management
  • Attention to detail
  • Effective communication
  • Time management
  • Logistics planning
  • Software knowledge
  • Logistics management
  • Routing
  • Delay resolution

Timeline

Load Planner

Penske Truck Leasing
05.2023 - Current

Carrier Capacity Representative

C. H. Robinson Worldwide
01.2017 - 03.2023

Transportation Sales Representative

C.H. Robinson
02.2004 - 12.2016

Dispatcher

Dana Suttles Truck Leasing
05.2000 - 02.2004

BBA - Business Management

University of West Alabama

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