Overview
Work History
Skills
Timeline
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Henry Jimenez

Richmond,VA

Overview

8
8
years of professional experience

Work History

Project Manager/Sales Representative

Davidson Roofing Company
Richmond, VA
09.2021 - Current
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Managed commercial/residential construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Put together estimates, specifications and other project documents.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Home Improvement Sales Consultant

LeafGuard
Richmond, VA
08.2020 - 09.2021


  • Developed and delivered engaging sales presentations to convey product benefits
  • Organized sales paperwork, presented proposals and finalized contracts
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Customer Service Representative / Account Activity

Capital One
Richmond, VA
07.2019 - 07.2020
  • Monitoring account activity on customer's accounts with fraud related issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Roofing Subcontractor

JJ & LJ Construction
Richmond, VA
03.2016 - 06.2019
  • Manage crews to perform daily duties in a timely and effective manner.
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Participated in team-building activities to enhance working relationships.

Customer Service Representative

Amazon
San Jose, Costa Rica
01.2014 - 01.2016
  • Receive 45+ inbound calls a day related to orders placed online for retail products. Assist customers with refunds, replacements and discounts on lost or damaged items, demonstrating to customer the company’s tenants by focusing on customer centric service

Skills

  • Bilingual Spanish/English
  • Retail and Technical Support/Troubleshooting with high level of proficiency in Spanish and English, as well as proven abilities in team work, leadership, written and verbal communication with high learning capabilities
  • Very detail oriented with quality driven focus and successful at adapting readily to new situations and changes in workplace
  • Great handling of computer equipment and software like Word, Excel and PowerPoint Can easily learn and adjust to new technology/software if necessary
  • Inside and Outside Sales
  • Consultative Selling Techniques

Timeline

Project Manager/Sales Representative

Davidson Roofing Company
09.2021 - Current

Home Improvement Sales Consultant

LeafGuard
08.2020 - 09.2021

Customer Service Representative / Account Activity

Capital One
07.2019 - 07.2020

Roofing Subcontractor

JJ & LJ Construction
03.2016 - 06.2019

Customer Service Representative

Amazon
01.2014 - 01.2016

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Henry Jimenez