Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Languages
Functionalsummary
Timeline
Generic

Henry Jones

Ellenville,NY

Summary

To obtain a position where I can utilize my skills to enhance company performance along with room for growth and advancement.

Reliable, hard-working individual with a strong background in Management and Human Services along with experience in the Child Care field in residential setting. Ability to build positive rapport with clients, community partners, staff members. Manager who champions staff confidence and has the ability to retain critical talent in highly competitive market.

Overview

23
23
years of professional experience

Work History

Front Desk Manager

The Granite Hotel
Kerhonkson, New York
03.2017 - Current
  • Produced thorough, accurate and timely reports of project activities.
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Shift Manager

Mc'Donalds (L K Bennett Entr)
Greenville, SC
08.2014 - 07.2017
  • Meet and Greet Customer
  • Food Prep/Food Safety Administration
  • Cash transaction/ Store cash out/Bank deposits
  • Train employees
  • Responsible for scheduling
  • Position staff in various departments and on sales floor

General Manager

A Plus Rentals/Ashley Furniture
Greenville, SC
05.2012 - 07.2014
  • Inventory and Cash Management
  • Responsible for hitting sales and collection goals
  • Increased store profit by 15%
  • Grew customer base from 300 to 440- 38% customer growth

General Manager

Aarons Inc
Kingston, NY
03.2004 - 04.2012
  • Inventory and Cash Management
  • Grew customer base from 650 to 1048- 40% increase
  • Averaged 19% profit
  • Consistent hit company goals of collections of 95% or better
  • Managed 10% performing store (1900 stores nationwide)
  • Planned and prepared work schedules
  • Interviewed, hired and trained staff
  • Coordinated sales promotions
  • Prepared and directly staff on setting up merchandise displays
  • Reviewed lease agreement with customers
  • Resolved customer service issues
  • Ensured compliance of employees with safety protocol
  • Collected payments from customers
  • Responsible for banks deposits and daily cash reconciliation
  • Established working relationships with other business (COC)
  • Supervised sales, collections and delivery departments
  • Order merchandise and scheduled delivery for customer orders

Child Care Worker/Administrative Assistant

St. Agatha's
Kingston, NY
02.2002 - 02.2004
  • Provided counseling to clients of Kingston Boys Group Home
  • Responsible for weekly progress reports for clients
  • Consulted with other staff members to generate court reports
  • Responsible for 30/60/90 day case progress tracking assessments
  • Helped clients with day-to-day activities
  • Transported clients to school, court and other activities
  • Compiled monthly stats that were submitted to DSS
  • Responsible for monthly budgets of group home
  • Proof read and corrected case notes
  • 3rd party reviewer for SPR (Service Plan Reports)
  • Kept records of room availability and guest accounts, manually or using computers.
  • Verified customer credit to establish payment method for accommodations.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Ensured that all safety protocols were followed at the front desk area.
  • Resolved customer complaints in a timely manner while following company policies and procedures.

Education

Bard College - Sociology

Bard College
Annandale-on- Hudson, NY
01.1999

Skills

  • Safety and supervision
  • Social and academic development
  • Developmental milestones
  • Early education
  • Activities leadership
  • Toilet training

Awards

  • Award for Outstanding Performance- New York Public Library Program
  • Roberto Clemente Award for Humanities

Volunteer Experience

  • Big Brother Program
  • President of BBSO (Bard Black Student Organization)
  • Summer Camp Counselor- Creative Day Camp (Youth Intervention Program)

Languages

  • English
  • Spanish

Functionalsummary

Reliable, hard-working individual with a strong background in Management and Human Services along with experience in the Child Care field in residential setting. Ability to build positive rapport with clients, community partners, staff members. Manager who champions staff confidence and has the ability to retain critical talent in highly competitive market.

Timeline

Front Desk Manager

The Granite Hotel
03.2017 - Current

Shift Manager

Mc'Donalds (L K Bennett Entr)
08.2014 - 07.2017

General Manager

A Plus Rentals/Ashley Furniture
05.2012 - 07.2014

General Manager

Aarons Inc
03.2004 - 04.2012

Child Care Worker/Administrative Assistant

St. Agatha's
02.2002 - 02.2004

Bard College - Sociology

Bard College

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Henry Jones