Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

HENRY JUAREZ

Shore

Summary

Dynamic and results-driven professional with extensive experience in human resources, business administration, and customer experience management within a leading retail environment. Proven ability to streamline HR operations, ensure compliance with labor laws, manage budgets, and cultivate high-performing teams. Adept in HRIS platforms (Workday, Oracle Cloud, PeopleSoft) and data analysis tools (Power BI). Bilingual in English and Spanish, with strong interpersonal and conflict-resolution skills to foster positive, productive workplaces.

Overview

11
11
years of professional experience

Work History

Human Resources & Business Administration Manager

Macy's
09.2024 - 04.2025
  • Lead end-to-end recruitment, onboarding, and HR compliance processes.
  • Utilize HRIS platforms (Workday, Oracle Cloud, PeopleSoft) to manage employee data.
  • Analyze business reports and oversee payroll, expenses, and budgeting.
  • Ensure adherence to labor laws and company policies; facilitate regular policy updates.
  • Conduct OSHA-compliant safety meetings and promote workplace safety.
  • Serve as primary point of contact for employee relations, conflict resolution, and engagement.
  • Manage sensitive employee data, scheduling, and internal communications with precision.

Customer Experience Manager

Macy's
07.2023 - 08.2024
  • Directed recruitment and retention initiatives; developed long- and short-term staffing plans.
  • Trained and coached teams to enhance front-end customer experiences.
  • Leveraged Power BI and customer feedback to drive experience improvements, increasing satisfaction scores by 12 points year-over-year.
  • Maintained flexibility in scheduling and staff deployment to meet business needs.
  • Resolved customer issues diplomatically, fostering a positive store atmosphere.

Assistant Business Administration Manager

Macy's
06.2022 - 06.2023
  • Led onboarding and HR functions including I-9 compliance and pre-screening.
  • Used Taleo, Workday, and Kronos to manage employee data and scheduling.
  • Served as HR liaison, coordinating communications and handling confidential information.
  • Managed payroll, store expenses, and daily financial reporting.
  • Maintained professional standards in employee interactions and data handling.

Sales Supervisor / Captain

Macy's
07.2016 - 06.2021
  • Consistently exceeded departmental sales goals: +17% in Dresses/Coats/Swim, +12% in Women's Shoes, +10% in Home.
  • Led Long Island district in Women's Shoes sales for 5 consecutive months.
  • Organized schedules and communicated key information to staff and management.
  • Headed successful charitable campaigns, raising over $6,000 for United Way.
  • Delivered top-tier customer service and policy education.

Signing & Pricing Lead

Macy's
12.2013 - 07.2016
  • Supervised pricing team to ensure accurate and timely signage storewide.
  • Maintained markdown compliance at 95% or higher weekly.
  • Managed team schedules based on workload forecasts.
  • Performed cashier duties and supported frontline operations as needed.

Education

High School -

Brentwood

Skills

  • HRIS Systems: Workday, Oracle Cloud, PeopleSoft, Taleo, Kronos
  • Reporting & Analytics: Power BI
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong interpersonal, communication, and problem-solving abilities
  • Bilingual: English & Spanish (verbal and written)
  • Budgeting, scheduling, and payroll management
  • Conflict resolution and team leadership

LANGUAGES

English
Spanish

Timeline

Human Resources & Business Administration Manager

Macy's
09.2024 - 04.2025

Customer Experience Manager

Macy's
07.2023 - 08.2024

Assistant Business Administration Manager

Macy's
06.2022 - 06.2023

Sales Supervisor / Captain

Macy's
07.2016 - 06.2021

Signing & Pricing Lead

Macy's
12.2013 - 07.2016

High School -

Brentwood

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