Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Henry Katz

Ocala,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and retail management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Internal Solution Provider

Advance Auto Parts
Gainesville, FL
04.2015 - Current
  • Responded promptly to emails or phone calls related to provider resolutions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
  • Performed cost analysis on various aspects of the supply chain process to identify opportunities for improvement.
  • Monitored stock levels, identified shortages, and took corrective action when needed.
  • Reviewed orders placed by customers and verified accuracy prior to shipment release.

Assistant Manager

Advance Auto Parts
Ocala, FL
02.2012 - 11.2014
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Advance Auto Parts
New Port Richey, FL
01.2011 - 12.2011
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Delegated work to staff, setting priorities and goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Education

High School Diploma -

Rockville High School
Rockville, MD
05-1986

Skills

  • Regulatory Compliance
  • Order Processing
  • Customer Service
  • Call Documentation
  • De-Escalation Techniques
  • Quality Control
  • Policy Implementation
  • Expense Tracking
  • Staff Management

Certification

  • Notary

Timeline

Internal Solution Provider

Advance Auto Parts
04.2015 - Current

Assistant Manager

Advance Auto Parts
02.2012 - 11.2014

Store Manager

Advance Auto Parts
01.2011 - 12.2011

High School Diploma -

Rockville High School

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Henry Katz