Henry Kessay
Lacey,WA
Summary
Dynamic professional with a proven track record at RGen Solutions, excelling in software testing and compassionate caregiving. Leveraged automated testing frameworks to significantly reduce project delivery times while providing personalized care and emotional support, enhancing client satisfaction. Skilled in dementia care and defect tracking, blending technical acumen with empathetic service.
Offering nurturing and patient demeanor, combined with genuine interest in caregiving and willingness to learn. Brings basic understanding of health and safety practices, along with ability to develop skills in personal care and daily living support. Ready to use and develop communication and time management skills in future role.
Overview
12
12
years of professional experience
Work History
Home Caretaker
Self-employeed
06.2015 - 10.2024
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Communicated effectively with family members regarding client updates or concerns about their loved one''s wellbeing.
- Assured adherence to professional ethics guidelines while maintaining confidentiality in handling sensitive information related to clients'' personal lives.
- Demonstrated flexibility in accommodating client requests, adapting schedules, and managing the household efficiently in various situations.
- Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
- Assisted clients with daily activities such as bathing, dressing, grooming, toileting, and mobility exercises.
- Promoted a safe and comfortable environment by implementing home safety measures and emergency protocols.
- Monitored clients'' progress regularly, adjusting care plans accordingly to optimize well-being and quality of life.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
- Improved client satisfaction by providing personalized home care support and addressing individual needs.
- Provided compassionate companionship to clients while engaging in conversation or leisure activities together.
- Acted as an advocate for clients by voicing their needs or preferences when interacting with healthcare providers or family members.
- Successfully managed time efficiently by prioritizing tasks according to the needs of each client throughout the day.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Software Test Engineer 3
RGen Solutions
01.2013 - 12.2014
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Optimized test cases to maximize success of manual software testing.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Coordinated regression test automation activities across supported applications.
- Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
- Reduced project delivery time by implementing automated testing frameworks and tools.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Participated in available trainings to improve software knowledge.
- Exceeded client expectations through exceptional attention to detail in identifying potential defects before release.
- Reduced critical bugs in production with comprehensive system and acceptance testing.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Education
91B10 - Combat Medic
United States Army
San Antonio06-1999
High School Diploma -
River Ridge High School
06-1995
Skills
- Compassionate caregiving
- Dementia care
- Personal hygiene assistance
- Emotional support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Home Caretaker
Self-employeed
06.2015 - 10.2024
Software Test Engineer 3
RGen Solutions
01.2013 - 12.2014
91B10 - Combat Medic
United States Army
High School Diploma -
River Ridge High School
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