Hi, I’m
Henry King
Customer Service Specialist
Pittsburgh,PA
Summary
Top-performing customer service professional with years of professional experience in the field. Demonstrated ability supporting multiple projects to successful completion through effective management and team collaboration. Proven track record producing high-quality professionalism while adhering to a tight protocol and quality care. Strong understanding of client needs and experience providing superior customer service and eliciting high levels of client satisfaction.
Overview
14
years of professional experience
Work History
Goodwill Of Southwestern PennsylvaniaPittsburgh, Pennsylvania
Human Resources Assistant
10.2023 - Current
Job overview
- Maintain employee records, file paperwork, and manage documents
- Improved office efficiency by effectively managing internal communications and correspondence.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Improved operational processes resulting in productivity increase in HR department.
Royalty Impressions
Event Specialist
01.2011 - Current
Job overview
- Demonstrate superior customer service and professionalism at all times
- Develop detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Monitored and controlled event expenditures to meet budgets.
- Developed metrics and processes to measure events for program success.
BNY Mellon
Wealth Management/Online Support Specialist
03.2020 - 01.2021
Job overview
- Provided top level customer service and expertise to assist clients with information and support with wealth management, deposit, CMAA, and investment banking account types
- Created, maintained, and removed online access as required for deposit account, investment accounts, account groups for larger clients, as well as online access for BNY Mellon Wealth Managers
- Monitored customer feedback for continuous improvement opportunities and implemented necessary changes to enhance the user experience.
- Streamlined support processes for faster response times, resulting in increased client retention rates.
- Assisted with navigation, maintenance, and troubleshooting of multiple company wealth management websites and mobile applications
Willis Towers Watson
Benefits Specialist
09.2019 - 03.2020
Job overview
- Responsible for upholding the Service Level Agreements (SLAs) and achieving a high level of client satisfaction
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Maintained thorough knowledge of industry trends and best practices within the realm of employee benefits, enabling informed decision-making and strategic planning efforts on behalf of the company.
- Implemented open enrollment system to streamline benefits processes for employees.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
First National Bank Of Pennsylvania
Banking Specialist
03.2019 - 09.2019
Job overview
- Responsible for executing various types of payments and educating customers in financial wellbeing
- Investigated and resolved account issues by offering applicable options to customers.
- Monitored and verified suspicious activity on customer accounts.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Identified customer desires and goals through needs-based sales tactics.
PNC Bank, NA
Loan Specialist
07.2018 - 11.2018
Job overview
- Responsible for executing various types of payments and educated customers in financial wellbeing
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Assisted customers with completing loan applications and other paperwork.
- Collaborated with other departments to promptly process loan applications.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
BNY Mellon
Foreign Check Processor
Job overview
- Analyzed checks for both domestic and foreign accounts
- Entrusted to verify signatures and apply essential corrections.
- Established rapport with new clients to increase satisfaction and loyalty.
- Facilitated transfer of checks for further processing, or return.
Finish Line, Inc
Retail Sales Associate
05.2015 - 12.2016
Job overview
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Prioritized helping customers over completing other routine tasks in store.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
USA Security Associates
Security Officer
08.2015 - 03.2016
Job overview
- Responsible for providing security for various locations at a local college campus
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Allegheny Health Network
Senior Call Center Representative
03.2016 - 05.2018
Job overview
- Responsible for answering routine and complex calls received into the centralized call center
- Promptly answers a multiple line telephone system and processes complex medical service requests in a confidential manner with strict adherence to policies and procedures.
- Used customer service experience and expertise to help callers schedule appointments which will meet their unique needs; contacts patients to schedule post-discharge appointments, making follow up calls when necessary.
- Served as an exemplary role model for junior representatives through exceptional work ethic and commitment towards delivering outstanding service experiences for clients consistently.
Frac Tech International
Equipment Operator
01.2013 - 12.2015
Job overview
- Responsible for operation and maintenance of drilling and racking equipment
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated machining equipment safely with team of operators.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Monitored fuel, oil and water levels of heavy equipment.
- Constructed iron and production flow equipment
- Maintain high standards of cleanliness and ensure a safe working environment.
- Managed crews safely through the completion of daily on-site operations.
Education
COMMUNITY COLLEGE OF ALLEGHENY COUNTYPittsburgh, PA
No Degree from Elementary Education
Schenley HighPittsburgh, PA
High School Diploma
05.2000
Skills
- Software Proficiency
- Project Planning
- Problem-Solving
- Savvy relationship-builder
- Communication
- Active listening
- Empathy
- Problem Solving
- Time Management
- Financial Analysis
- Excellent time management skills
- Customer Service-Oriented
- Attention to Detail
- Analytical Thinking
- Dependability Traits
Timeline
Human Resources Assistant
Goodwill Of Southwestern Pennsylvania
10.2023 - Current
Wealth Management/Online Support Specialist
BNY Mellon
03.2020 - 01.2021
Benefits Specialist
Willis Towers Watson
09.2019 - 03.2020
Banking Specialist
First National Bank Of Pennsylvania
03.2019 - 09.2019
Loan Specialist
PNC Bank, NA
07.2018 - 11.2018
Senior Call Center Representative
Allegheny Health Network
03.2016 - 05.2018
Security Officer
USA Security Associates
08.2015 - 03.2016
Retail Sales Associate
Finish Line, Inc
05.2015 - 12.2016
Equipment Operator
Frac Tech International
01.2013 - 12.2015
Event Specialist
Royalty Impressions
01.2011 - Current
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
No Degree from Elementary Education
Schenley High
High School Diploma
Foreign Check Processor
BNY Mellon
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