HENRY KING IV

Operated and monitored Class 4 L5 laser systems in accordance with strict safety and operating standards. Including daily setup, calibration, troubleshooting, and routine maintenance. Inspected finished product for quality and dimensional accuracy keeping a record of material types and gauges for made product.

Operated CNC and hydraulic press brakes to bend and form sheet metal per unit blueprints. Set up machines, selected correct tooling, and adjusted bend angles and machine parameters. Performed frequent quality inspections on formed parts using calipers, micrometers, and other precision measuring tools. Trained other Operators on both machines with best practices, proper safety procedures and how to interoperate blueprints and unit schematics.

Conducted assembly of commercial-sized HVAC units while following strict safety and quality guidelines while leveraging hand tools and machinery to maximize operational efficiency during assembly. Ensured components met specifications through detailed inspections for defects while engaging in effective communication with supervisors regarding faulty parts and material requirements. Performed final inspections on products, addressing defects before shipping
working alongside a quality assurance team to correct errors and damages promptly.

Built relationships with customers to troubleshoot problems with computers, phones, tablets, and other technical devices and identified circumstances where selling company support and repair subscription would be beneficial to the customer and company. Supported customers through recovering data and security items when personal information and devices had been compromised as the result of scams. Handled general troubleshooting and hardware diagnostics for laptops and custom-built tower PCs. Used technical knowledge to make recommendations for purchasing PC parts and other electronic devices that would best suit customers' needs. Won in-store sales competition multiple times for selling the Best Buy Total Tech Repair Subscription memberships to customers.

• Assisted customers remotely with various software issues across 30+ applications. Walked users through set-up, troubleshooting, and reinstallation of a wide variety of software programs including both proprietary and public domains. Communicated using deescalation strategies to assist upset customers and help them better understand complex technical problems and the root-cause of issues while reaching resolutions with a respectful and calm demeanor.

• Led repair of intricate tech devices including smart watches, desktop computers and laptops, gaming consoles, tablets, phones, and more. Performed complex repair techniques including through-hole and surface-mount soldering. Reviewed repair, customer service, and troubleshooting processes with store team on a regular basis and implemented improvement plans. Managed team workflow and efficiency through technician training in one-on-one sessions and during challenging customer interactions to identify areas of excellence and opportunities for improvement based on goal setting and metrics. Coordinated asset management, inventory of supply parts, receiving, and expense reporting.