Henry Lovo

Auto Zone Auto Parts

2023.06 - Current

Greeted customers, helped locate merchandise, and suggested suitable options.
Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
Greeted customers and helped with product questions, selections, and purchases.
Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Increased sales by offering advice on purchases and promoting additional products.
Answered questions about store policies and addressed customer concerns.
Located merchandise across various stores to address customer needs.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Issued receipts and processed refunds, credits, or exchanges.
Helped customers complete purchases, locate items, and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Developed professional relationships with customers to increase loyalty, retention and rapport.

Summary