Summary
Overview
Work History
Education
Skills
Timeline
Generic

HENRY MA

El Monte,CA

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

14
14
years of professional experience

Work History

Supervisor

Andy Chang
03.2023 - 08.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Supervisor

Jamie Inzunza
03.2017 - 08.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Customer Service Cashier

Devon Farber
09.2016 - 02.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Delivery Driver

Devon Farber
02.2012 - 09.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.

Education

High School Diploma -

Arroyo High School
El Monte, CA
06.2006

Skills

  • Goal oriented
  • Training and mentoring
  • Customer service
  • Attention to detail
  • Employee motivation

Timeline

Supervisor

Andy Chang
03.2023 - 08.2025

Customer Service Supervisor

Jamie Inzunza
03.2017 - 08.2021

Customer Service Cashier

Devon Farber
09.2016 - 02.2017

Delivery Driver

Devon Farber
02.2012 - 09.2016

High School Diploma -

Arroyo High School

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