Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Henry Mader

Venice,CA

Summary

Highly motivated and dedicated to providing top tier customer service with 4+ years of experience. Skilled in working with coworkers and tackling larger tasks, as well as individual projects requiring discipline and work ethic. Experienced working with Excel and other software systems. Strong ability to connect with customers over the phone with warm and professional energy. Looking to be a positive and uplifting team member that improves customer experience at every opportunity. Bilingual (English and Spanish), with strong oral and written communication abilities. Very proficient multitasker that is always open to taking directions. Motivated and experienced in taking initiative and finding solution. Tidy and organized with an “attention to detail” mindset. Dedicated to being consistently friendly with customers and coworkers. Dependable and trustworthy with a wide range of tasks. Desire to improve and take feedback whenever applicable. Reliable in time sensitive situations and is experienced and skilled in keeping composure.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Barista Shift Lead

STARBUCKS
Venice, CA
08.2021 - Current
  • Personable, customer-oriented approach in each interaction.
  • Maintained a cleanly work space while managing other duties and responsibilities.
  • Supported coworkers while continuously nourishing healthy dialogue and communication.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

INVENTORY COORDINATOR

ACE HARDWARE
WASHINGTON, D.C.
01.2020 - 04.2021
  • Responsible for tracking and recording hundreds of products through computer software systems.
  • Proactively communicated with store managers in the store district to figure out product necessity.
  • Orchestrated successful truck deliveries of various products while overseeing the quality of goods.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Purchased new supplies in line with projections and current inventory levels.

GENERAL MANAGER

TRI STATE ICE MANAGEMENT
WASHINGTON, D.C.
01.2017 - 01.2021
  • Managed melting ice by proactively fixing problems and brainstorming more effective solutions.
  • Stayed “on call” 24/7 to guarantee successful ice maintenance and enforce correct procedures.
  • Conducted interviews with potential employees as well as firing employees for insufficient performance.
  • Developed and maintained relationships with customers through individualized care.
  • Oversaw up to 15 employees and directed operations.

Education

Associate of Science - Associate of Science

Santa Monica College
Santa Monica, CA
08.2021 - 12.2022

Bachelor of Science - Tourism

Universidad De Belgrano
Buenos Aires, ARG
07.2018 - 01.2020

High School Diploma -

Blyth Templeton Academy
Washington D.C.
08.2015 - 05.2018

Skills

Complaint resolution

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Timeline

Barista Shift Lead

STARBUCKS
08.2021 - Current

Associate of Science - Associate of Science

Santa Monica College
08.2021 - 12.2022

INVENTORY COORDINATOR

ACE HARDWARE
01.2020 - 04.2021

Bachelor of Science - Tourism

Universidad De Belgrano
07.2018 - 01.2020

GENERAL MANAGER

TRI STATE ICE MANAGEMENT
01.2017 - 01.2021

High School Diploma -

Blyth Templeton Academy
08.2015 - 05.2018
Henry Mader