Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Henry Madsen

Kennewick,WA

Summary

Dynamic customer service professional with a strong work ethic, recognized for enhancing client satisfaction at Great Harvest Bread Co. Proven ability to build relationships and adapt to various environments, while effectively managing workflows. Skilled in maintaining composure under pressure, consistently delivering exceptional service. Reliable worker familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Always willing to lend a hand to another and finish my job with precision and efficiency.

Overview

9
9
years of professional experience

Work History

Customer Service

Great Harvest Bread Co.
02.2024 - Current
  • Streamlined order processing for faster customer service and increased satisfaction.
  • Provided high-quality customer service, addressing client concerns promptly and professionally.
  • Improved customer service ratings by addressing concerns promptly and professionally.
  • Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
  • Was a swiss army knife of an employee by always doing the dirty work and picking up slack in areas when needed.
  • Always showing up on time and being very reliable when needing to cover shifts.
  • Finishing my checklist efficiently and also helping out other employees with to finish or start theirs.

Lawn Mower

Owned And Operated
04.2016 - Current
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Maintained clean workspaces by properly disposing of debris and clippings after each job.
  • Obtained feedback from customers to identify areas of improvement.
  • Reliably showed up every week and finished the job in a timely manner.

Baseball Coach

Kennewick Parks And Recreation
03.2023 - 06.2023
  • Created a positive team environment, fostering strong relationships among players and coaching staff.
  • Supervised and coordinated baseball team and program in little league.
  • Taught all of the players with no bias regardless of knowledge and experience.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Maintained a good friendship with the players throughout the season and exercised patience in times of rowdiness or struggle.
  • Modeled kindness and understanding to the kids on and off the field.

Education

High School Diploma -

Henry Alex Madsen
Kennewick, WA
06-2026

Associate of Science - Business

Columbia Basin College
Pasco, WA
06-2026

Skills

  • Effective customer service
  • Elite communication
  • Builds strong relationships with coworkers
  • Adaptability to different work environments
  • Strong work ethic
  • Effective workflow and time management
  • Customer centric thinking
  • Digital literacy
  • Strong patience with customers
  • Dependability
  • Works well under stress

Interests

  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Team Sports
  • Backpacking and Hiking
  • Cooking
  • I like working with my hands and fixing things

Timeline

Customer Service

Great Harvest Bread Co.
02.2024 - Current

Baseball Coach

Kennewick Parks And Recreation
03.2023 - 06.2023

Lawn Mower

Owned And Operated
04.2016 - Current

High School Diploma -

Henry Alex Madsen

Associate of Science - Business

Columbia Basin College

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Henry Madsen