Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Ceballos

Victorville,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

14
14
years of professional experience

Work History

Caregiver

IHSS
Victorville, CA
10.2023 - Current
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Drove clients to doctors' appointments and social outings.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Barista

Starbucks
Victorville, CA
12.2010 - 11.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Adhered to health department regulations concerning sanitation standards.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.

Receptionist

Safetspray Pest Control
Victorville
06.2017 - 06.2020
  • Scheduled appointments for customers.
  • Answered incoming calls and took messages.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

GED -

GED.com
Online
03-2021

Skills

  • Customer service
  • Personal care assistance
  • Medication administration
  • Meal preparation
  • Client scheduling
  • Time management
  • Communication skills
  • Confidentiality compliance
  • Reliability and punctuality
  • Compassion and empathy

Timeline

Caregiver

IHSS
10.2023 - Current

Receptionist

Safetspray Pest Control
06.2017 - 06.2020

Barista

Starbucks
12.2010 - 11.2021

GED -

GED.com

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