Henry Mah
Seattle,WA
Summary
Versatile Senior Manager specializing in Identity and Access Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
23
23
years of professional experience
Work History
Identity and Access Management Senior Manager, Technical Program Manager
Costco Wholesale, Foundational Services
Issaquah, WA
03.2017 - Current
- Managed up to 20 employees and 12 consultants (Architecture/Design, Development, QA, and Project Intake)
- Developed tactical and strategic plan in alignment with business direction and goals
- Managed all vendor relationships and financial planning including SOWs, POs, and Invoices
- Outlined direction for global auth strategy and provisioning
- Set direction for architectural, development and QA processes
- Established Identity and Access Management Program
- Developed and implemented portfolio project management training and best practices for project team that was decentralized and disjointed
- Established consistency in project execution, communication, and metrics for stakeholders, sponsors, and project teams
- Implemented new IS Financial Planning and Budgeting fiscal budget planning methodologies and established forecasting and variance reporting practices
- Developed dashboards providing exhaustive metrics and pipeline details to executive leadership, functional managers, project management team, as well as project resources
- Developed and managed a streamlined a portfolio project “Intake & Discovery” process which is the gold standard for the I.S
- Division
- Upstream communication to executive management on high visibility initiatives
- Risk and issue management for all escalations
- Identity and Access Management
- Used online conferencing tools such as Google Meet and Microsoft Teams to conduct training and learning sessions in remote environments.
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Implemented and developed operational standards, policies and procedures.
- Planned and managed technical projects for clients.
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Performed risk management assessments on projects.
- Examined quarterly financials to determine business operating capacity.
- Coordinated and planned operational meetings to reduce inter-departmental redundancy.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Produced staffing matrix to provide adequate coverage of department.
- Developed proposals and presentations for internal and external audiences.
- Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
- Provided strong leadership to enhance team productivity and morale.
Portfolio/Program Manager
Costco
Issaquah, WA
05.2015 - 03.2017
- Managed multiple cross functional IAM programs leveraging industry standard project methodologies ensure cross team and solution communication
- Developed and implemented portfolio project management training and best practices for a project team that was decentralized and disjointed
- Established consistency in project execution, communication, and metrics for stakeholders, sponsors, and project teams
- Implemented new IS Financial Planning and Budgeting fiscal budget planning methodologies and established forecasting and variance reporting practices
- Developed dashboards providing exhaustive metrics and pipeline details to executive leadership, functional managers, project management team, as well as project resources
- Developed and managed streamlined portfolio project “Intake & Discovery” process which became the gold standard for I.S
- Effectively aligned tasks and dependencies between Costco and third party business partners (Microsoft, Ping, etc)
- Analyzed and documented business and technical requirements in conjunction with solution architects and engineers for project initiation, planning and design
- Presented Program/Project status and updates to Executive Leadership bi-weekly
- Conduct training for IAM solution architects, engineers and analysts
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute projects.
- Participated in vendor selection and management process for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
Technical Project Manager
Costco
Issaquah, WA
11.2012 - 02.2015
- Global Product and Supplier MDM
- Security and Compliance - PCI ROC
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Partnered with project team members to identify and quickly address problems.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
Release Manager
Costco
Issaquah, WA
01.2011 - 11.2012
- Cross functional management of all deployment activities to maintain stability within the production environment
- Coordinated scheduled releases and updates.
- Created presentations and infographic for platform release enhancement communications.
- Planned and orchestrated end-to-end processes
Project Manager
Costco Travel
Issaquah, WA
04.2008 - 01.2011
- Responsible for giving Costco Travel online presence and add additional sales channel
- Set up co-located DC in Tukwila at Internap
- Created and Managed project to:
- Build a website for costcotravel.com (information only - friends and family & commerce)
- Build back office capabilities to manage sales and inventory
- Integrate with Global Distribution Systems (GDS) from Airlines, Cruise Lines, Hotels, and Car Rentals
- Responsible for PCI Audit including RFP, selection, project plan, gap analysis, remediation, and drafting compensating controls
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
ECommerce Developer
Costco
Issaquah, WA
01.2000 - 01.2008
- Development and support of costco.com and costco.ca using C#, including Pharmacy and Business Delivery
- Back office tooling including all integrations with 3rd party information providers
- Maintenance and support on a 3rd tier level for all issues on sites
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Tested programs and databases to identify issues and make necessary modifications.
- Development lead on troubleshooting and resolving issues using IDE
- Communicate and prioritized with Business Stakeholders all service packs and releases
Education
Project Management Certificate Program -
University of Washington
Seattle, WA03.2009
Bachelors of Arts -
University of Washington
Seattle, WA03.1998
Skills
- Strategic & Tactical Planning and Analysis
- Risk and Issue Management
- Stakeholder Management
- Project Management
- Resource Management
- Process Development
- Vendor & Contract Management
- Financial Management and Planning
- Change Management
- Troubleshooting and Problem Resolution
- Team Leadership
Timeline
Identity and Access Management Senior Manager, Technical Program Manager
Costco Wholesale, Foundational Services
03.2017 - Current
Portfolio/Program Manager
Costco
05.2015 - 03.2017
Technical Project Manager
Costco
11.2012 - 02.2015
Release Manager
Costco
01.2011 - 11.2012
Project Manager
Costco Travel
04.2008 - 01.2011
ECommerce Developer
Costco
01.2000 - 01.2008
Project Management Certificate Program -
University of Washington
Bachelors of Arts -
University of Washington
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