Henry Martinez
Compton,CA
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 3 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer engineer position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Engineer
NCR
01.2020 - Current
- Monitored network hardware operations to evaluate proper configuration.
- Explained complex technology-related issues in understandable terms to customers.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Worked with managed services Along side with installing and troubleshooting with service agents such as DCS, Aptra Vision, Solidcore, RBU and WPM
- Experience with installing AE software such as AE3.2.2, AE3.2.3, AE3.5, AE3.6 and AE3.8
- Did installs with Gold image and Image X with Ensuring all MS connection were communicating
- Diagnosing Network using telnet, tracert and ping command to check status on networks
Security Officer
Securitas Security Services USA
04.2015 - 01.2020
- Lead GUARD/NCR dispatcher (securitas mobile devision
- My job Function consist of conducting inspection to client location throughout of all Los Angeles and its surrounding areas.
- i would also Dispatch multiple squads of mobile Armed guards to Alarm responses to various clients with also providing NCR Armed guard request.
- i ensured that me and my team fallowed strict guidelines to get the job done quick but very efficiently.
Education
Electrical Engineer Local 11 Certificate - Electrician
East Los Angeles Occupational Center
Los Angeles, CA09.2013
High School Diploma -
John Marshall High School
Los Angeles, CA06.2011
Skills
- Customer Inquiries
- User Training
- Component Replacements
- Hardware Replacement
- Leading Software Development Teams
- Installing New Hardware
- Install Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Engineer
NCR
01.2020 - Current
Security Officer
Securitas Security Services USA
04.2015 - 01.2020
Electrical Engineer Local 11 Certificate - Electrician
East Los Angeles Occupational Center
High School Diploma -
John Marshall High School
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