Henry McLaurin
Summerville,SC
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
Work History
Owner
Self-employeed
Winston-Salem, NC
03.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
Project Manager
Mathis Home Improvements
Winston-Salem, NC
02.2017 - 03.2019
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Provided guidance to team members regarding tasks assigned to them.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Manager
Chem Dry of Winston Salem
Winston-Salem, NC
10.2010 - 05.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
Lead Installation Technician
Patio Enclosures of Raleigh
Kernersville, NC
06.2003 - 09.2010
- Performed quality control inspections of installations to ensure accuracy and customer satisfaction.
- Maintained accurate records of service calls, repairs, and equipment inventory.
- Monitored job progress to ensure timely completion.
- Conducted on-site visits to evaluate customer needs prior to installation process.
- Supervised the unloading, setup, testing, and commissioning of systems at customer sites.
- Identified potential problems before they occurred by performing preventative maintenance checks.
- Troubleshot system malfunctions both remotely and on-site.
- Reviewed work orders for accuracy prior to beginning jobs.
- Provided technical assistance to customers throughout the entire product life cycle.
- Maintained a high level of professionalism when interacting with clients.
- Worked with team members to install and maintain equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
Education
High School Diploma -
Independence High School
Winston-Salem, NC06-2002
Skills
- Regulatory Compliance
- Labor Relations
- Marketing tactics
- Expense Tracking Expertise
- Operational Oversight
- Business Management
- Quality Management Systems
- Cost Reduction
- Process Improvement Leadership
- Hiring and staffing
- Profit and loss analysis
- Project estimating
- Talent Development
- Project Management
- Team Oversight
- Customer Relations
- Client Service
- Employee Development
- Staff Management
Timeline
Owner
Self-employeed
03.2019 - Current
Project Manager
Mathis Home Improvements
02.2017 - 03.2019
Manager
Chem Dry of Winston Salem
10.2010 - 05.2017
Lead Installation Technician
Patio Enclosures of Raleigh
06.2003 - 09.2010
High School Diploma -
Independence High School
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