HENRY MINGLETON
Glendale,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Guest Experience Agent
Marriott International - Residence-Inn
06.2021 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level of professionalism and discretion when engaging with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Supported our hotel team by fulfilling Houseman and Breakfast Attendant positions (hotel sanitation, room turnover, and breakfast buffet preparation).
Assistant Facilities Manager/Front Desk Receptionist
Burke Williams Luxury Spa
02.2012 - 02.2020
- Supervise day-to-day operations and ensure exceptional service to build customer satisfaction and retention.
- Manage scheduling, hiring, training, and coordinate day-to-day operations across 100 full-time, PT, and itinerant employees (front office, reservations, sales, therapists, estheticians and maintenance).
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Organize opening/closing, cash reconciliation, and balancing schedules.
- Encourage creativity, innovation, and team camaraderie in a friendly and inclusive environment.
Data Entry/Sales Representative
Iplacement - GE Money/Universal Studios
05.2008 - 04.2011
- Provided outstanding customer service to Universal American Express applicants.
- Resolved inquiries and conducted prompt processing, troubleshooting, and data entry.
- Maintained accurate and secure customer records.
- Consistently met data entry and sales goals.
- Tracked inventory of promotional items, incentives, and sales resources.
Education
High School Diploma -
Herbert Hoover High
Glendale, CA06.2003
Skills
- Customer experience
- Creative problem solving
- Staff leadership
- Conflict resolution
- Sales and marketing
- Training & development
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Experience Agent
Marriott International - Residence-Inn
06.2021 - 01.2022
Assistant Facilities Manager/Front Desk Receptionist
Burke Williams Luxury Spa
02.2012 - 02.2020
Data Entry/Sales Representative
Iplacement - GE Money/Universal Studios
05.2008 - 04.2011
High School Diploma -
Herbert Hoover High
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