Summary
Overview
Work History
Education
Skills
Websites
Awards
Phone
Personal Development
Timeline
Generic

HENRY MINH QUACH

Arlington

Summary

Dynamic SQA Engineer with over 9 years excelling in Infotainment System Testing and SW Quality Assurance with proven expertise in troubleshooting and executing end-to-end for Infotainment Connected Vehicle and Telecom Technical Support Engineers with 20 years experiences combined individual with expertise in SW/FW Network Upgrade for all RAN CDMA Wireless in both USA Nationwide /International assignments)

Overview

29
29
years of professional experience

Work History

SQA Validation Engineer

Wipro Ltd
03.2020 - Current
  • Total 5.2 years of Experience in Infotainment System Testing and SW Quality Assurance verification End to End Testing for Connected Vehicles for every SDLC for all HONDA Vehicle Models
  • Testing task is also include most of the experiences relate to the SriusXM job below

SQA Engineer

SiriusXM Inc.
Irving
08.2015 - 09.2019
  • Experience in Systems Integration and SW Quality Assurance End to End Test for Connected Vehicle Telematics Solution (for HONDA, TOYOTA, INFINITY, AUDI, Jaquar, Subaru, FCA (FIAT& Chrysler Automobile)
  • Testing task includes Web Application, Mobile Services, Telecom Vendor interface and API testing tools (Postman, SoapUI, RestAPI & Swagger)
  • Test Planning and Coordination with development teams, Test Case Creation, Test Execution, Status Updates, Story Review and Sprint Planning, Systems Failure Analysis and UAT test on both Mobile App and Internet Web Services platform, Automation Test suite execution with Silk and Triaging failures and issues
  • Experience in: test case repository (such as HP ALM) and defect tracking tools (such as JIRA); in messaging protocols (SMS, DTMF, etc.); in setting up test devices (such as modems and DCMs and HU in Real Vehicle); in protocol services testing (TCP/IP, cellular, telecom)
  • Support full testing on PROD night cutover monthly for all SDLC release Tested with Internet Web Service App /Mobile App (both Android and Iphone) in real car HU by launched application solution for Parental Control, Remote Services, Stolen Vehicle Tracking and Recovery, Automatic Collision Notification (ACN) , SOS and Emergency Notification that provide Connected Vehicle solutions to active customers on road
  • Additional 3 years QA Testing experiences (between 2011-2014) with NORTEL FOA VO Team: (First Office Application Validation Office): Tested /Validated SDLC, UAT periodically.

CDMA -3G Tier II Support Engineer

WORLDLINK Inc.
Frisco
10.2014 - 08.2015
  • Provided Support daily to VzW Customer to the BCNE Ubicell 1x and 1xEVDO
  • Performed SW upgrade all SMS and Ubicell for every SDLC
  • Performed Sanity & Regression Test for SDLC periodically. Testing task includes : Web Application, Mobile Services, Telecom interface for various SAMSUNG Mobile handsets testing including Speed test for Voice over IP and Video Applications.
  • Performed DB Migration and cutover from N1290/N5440 to M4000 Server for all VzW SMSs in FOA LAB

CDMA Wireless Technical Support Engineer

NORTEL & ERICSSON Inc.
Plano
03.2005 - 05.2014
  • Customer Network Supported for CDMA Domestic and International for all RAN and P-MSC, MGW, CNM, CBM, CMT, BSC, Passport 15k& 20K and NORTEL Airvana EVDO & Ericsson EVDO EEGS for CDMA products.
  • Provided extensive Technical Support to the Field Engineers during CDMA network Migration, Validation and Call testing on multiple configurations METROCELL Nortel, Ericsson, T1, PBH and RF Air Interface etc.
  • Coordinated and escalated to PMs, IMs, TAC, Integration team to resolve the problems while ensuring no negative impact to live network and quality of integration.
  • SWD Team: Tech Support for SW Upgrade on all CDMA Access Nodes with approval MOP for Nortel and Ericsson 's customers (VzW, US Cellular, Sprint PCS, Cricket Communication, Cellular South and Carolina West)
  • FOA VO Team: (First Office SW Application Validation Office): Performed CCMP6K Server cutover to CCMP8K Server, Tested, Validated SDLC, UAT periodically.
  • Support Network Installation Engineer Team with CCMP8K Commissioning & Integration, Network “cutover project” from Nortel Metro-Cell to new Ericsson RBS6000, Nortel & Ericsson Airvana EVDO rolled out & EEGS new installation.
  • Provide Support/Troubleshooting customer issue with their Wireless Telecom Data call flow for 2G/3G/4G LTE
  • Received 100% customer satisfaction rating for no negative impact to live Network for every task performed.

Technical Support Engineer

ADEX CORP.
Alpharetta
01.2004 - 03.2005
  • Supported & Performed SW and Firmware upgrade for all CDMA Access Nodes (included EVDO) for all NORTEL major customers in USA (Sprint PCS, ALLTEL, VzW, US Cellular, Cricket Communications) either ON-SITE or Remotely.

Telecom Application Patent Examiner

U.S PATENT & TRADEMARKS OFFICE
Washington
04.2002 - 04.2003
  • Examined Application Patents related to Wireless Device and Wireless Telecommunication Fields.
  • Resigned & moved back to Texas and back to work for NORTEL Inc.

Technical Support Engineer

NORTEL in USA, Australia & Chile
09.1996 - 03.2002
  • Provided extensive Technical Support to Field Engineers to Supported CDMA network during initial rolled out: Commissioning, Integration, Migration, Validation and Call testing for all NORTEL Major Customers nationwide in USA.
  • Supported CDMA network rolled out and Carrier/Frequency Expansion for “TELSTRA" (Australia Telco in Sydney, Brisbane, Melbourne areas)
  • Supported CDMA network rolled out SMARTCOM PCS (Chile Telco in Santiago area)

Education

Bachelor of Science, Electrical Engineering (B.S.E.E.) - Electrical Engineering

University of Bridgeport
Bridgeport, Connecticut

Skills

  • SW Upgrade process
  • Troubleshooting
  • NORTEL CDMA ACCESS Nodes
  • Metro BTS 800Mhz
  • Metro BTS 1900Mhz
  • BSC
  • BSM
  • MDM
  • ATM
  • AMTBSC
  • CBRS
  • CPDS
  • CSVS
  • MGW
  • PASSPORT 15K
  • PASSPORT 20K
  • IFW box
  • Symetricom ntp Server
  • Netra 20
  • Netra 240
  • Netra 245
  • Netra 440
  • Netra 1280
  • Starent PDSN
  • CCMP6k
  • CCMP8k Servers
  • Opteral MUX
  • Airvana NORTEL EVDO
  • EMS
  • RNC
  • DOM
  • Ericsson EVDO
  • EEGS
  • G-EMS
  • AEC
  • AEM
  • IPBH
  • T1-Troubleshooting
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Remote Access Tools
  • Putty
  • SecureCRT
  • OSS
  • CLI Mgr
  • RSG
  • Citrix
  • SSH
  • MOSHELL
  • Filezilla
  • Mozilla
  • Windows XP
  • Windows 7
  • Windows 8
  • Windows 10
  • Solaris
  • HP UNIX
  • Linux
  • Oracle
  • MS SQL Server
  • MySQL
  • MAPCI Interact Maintenance
  • Operation for NORTEL DMS100
  • Operation for NORTEL DMS250 Switches

Awards

  • Received the Merritt Award from Director of Ericsson SWD Team in USA for Supporting NBSSV18.0 SW upgrade for VzW CDMA Network nationwide.
  • Received Outstanding Achievement Award from Telstra (Nortel Customer in Australia) for Technical Leadership & Dedication during the Telstra CDMA Network rolled out & Carrier/Frequency Network Expansion in NSW area for Sydney Summer Olympic 2000.

Phone

cell, (817) 247-1172

Personal Development

Web base self-page courses studied: IP Technology Overview: IPV4, IPV6, IP Stack Protocol, IP Multicast, IP Routing, BG, ISIS, MPLS, L2VPN, L3VPN, Carrier Ethernet Services.

Timeline

SQA Validation Engineer

Wipro Ltd
03.2020 - Current

SQA Engineer

SiriusXM Inc.
08.2015 - 09.2019

CDMA -3G Tier II Support Engineer

WORLDLINK Inc.
10.2014 - 08.2015

CDMA Wireless Technical Support Engineer

NORTEL & ERICSSON Inc.
03.2005 - 05.2014

Technical Support Engineer

ADEX CORP.
01.2004 - 03.2005

Telecom Application Patent Examiner

U.S PATENT & TRADEMARKS OFFICE
04.2002 - 04.2003

Technical Support Engineer

NORTEL in USA, Australia & Chile
09.1996 - 03.2002

Bachelor of Science, Electrical Engineering (B.S.E.E.) - Electrical Engineering

University of Bridgeport

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