Henry Monpremier
Summary
Personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Demonstrates a strong understanding of menu offerings and food handling protocols. Possesses solid multitasking and communication skills. Proven ability to contribute to a positive dining atmosphere and ensure guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Marriott Vacations Worldwide
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Bosphorous Turkish Cuisine
02.2022 - 01.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Server
The Pub
03.2021 - 04.2022
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Consistently provided professional, friendly and engaging service..
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Server
The H Cuisine Steakhouse
09.2021 - 03.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Insurance Specialist
USHA
02.2020 - 02.2021
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Select companies that offer coverage requested by client to underwrite policy.
- Calculate premiums and establish payment method.
Server
Amatista Cookhouse
05.2017 - 01.2020
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Assertively upsold alcoholic beverages, appetizers, and desserts.
- Recommending a particular special or wine specials.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Interlachen Country Club
09.2016 - 05.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Consistently provided professional, friendly and engaging service.
- Alert members of upcoming events with the clubhouse Server.
Server
Lely Classics Country Club
11.2015 - 08.2016
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Consistently provided professional, friendly and engaging service.
- Resolve guest complaints quickly and efficiently.
Food Runner
Treviso Bay Country Club
05.2014 - 06.2015
- Routinely carried large loads of dishes to kitchen for washing.
- Delivers food items in a timely manner to ensure optimum food temperature when it reaches the guests.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
High School Diploma -
Lely High School
Naples, FLAssociate of Arts - General Studies/Business Administration
Valencia Community College
Orlando, FLSkills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Cash handling
- High volume dining
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Native or Bilingual
Haitian-Creole
Professional Working
Timeline
Server
Marriott Vacations Worldwide
01.2024 - Current
Server
Bosphorous Turkish Cuisine
02.2022 - 01.2024
Server
The H Cuisine Steakhouse
09.2021 - 03.2022
Server
The Pub
03.2021 - 04.2022
Insurance Specialist
USHA
02.2020 - 02.2021
Server
Amatista Cookhouse
05.2017 - 01.2020
Server
Interlachen Country Club
09.2016 - 05.2017
Server
Lely Classics Country Club
11.2015 - 08.2016
Food Runner
Treviso Bay Country Club
05.2014 - 06.2015
Associate of Arts - General Studies/Business Administration
Valencia Community College
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
High School Diploma -
Lely High School
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