Henry Nagassar
Patient Access Manager
Fort Lauderdale,FL
Summary
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering more than 10 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
16
16
years of professional experience
Work History
Regional Patient Access Manager
Broward Health Imperial Point
Fort Lauderdale, FL
10.2017 - Current
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Researched and implemented new Medicaid plans, which helped to reduce number of denials significantly
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 204-bed facility, providing guidance and leadership to over 35 employees across more than 3 departments.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased patient satisfaction scores
- Work the High Dollar report
- Work the front end error report
- Complete ABN audits
- Attend Denial Weekly meeting to provide department updates related to denials
Patient Access Director
HCA JFK NORTH
West Palm Beach, FL
10.2012 - 10.2017
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 300-bed facility, providing guidance and leadership to over 30 employees across more than 3 departments.
Patient Access Director
HCA - Central Florida Regional Hospital
San Ford, FL
07.2007 - 09.2012
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational function, providing guidance and leadership to over 28 employees .
Patient Access Director
HCA Medical City Dallas
Dallas, TX
07.2004 - 07.2007
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Patient Access Manager
HCA Medical City Dallas
Dallas, TX
08.2002 - 07.2004
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
Patient Access Representative
Memorial Hospital Of Tampa
Tampa, FL
08.1998 - 07.2002
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
Mechanical Maintenance And Engineering
San Fernando Technical Institute
Trinidad And Tobago09.1993
Introductory Vocational And Technical Course
Plessantville Senior Comprehensive School
Trinidad And Tobago09.1990
High School Diploma -
San Fernando Senior Comprehensive School
Trinidad And Tobago07.1988
High School Diploma -
Plessantville Junior Secondary School
Trinidad And Tobago06.1986
Skills
- Operating Plans Development
- Expenditure Authorization
- Employee Training Program
- Service Utilization Improvements
- Employee Supervision
- Decision Making
- Process Implementation
- In-service Programs
- Time Management
- Employee Work Scheduling
- Critical Thinking
- Financial Operations Oversight
- Employee Recruitment and Hiring
- Verbal and Written Communication
- Employee Performance Evaluations
- Medicare Compliance
- Performance Monitoring
- HIPAA Guidelines
- Problem Resolution
- Quality Assurance Controls
- Patient Advocacy
- Emergency Readiness
- ModelNetics training
- POS Cash Collections
- E-mail Capture
- Pharmacy Capture
- Denials Management
Accomplishments
With my guidance, training and communication and foresight my team at BHIP has been consistent with capturing e-mail and Pharmacy capture with our scores being the highest of all four Broward Health Medical Centers .
My team and I was able to capture all the KPI 2021 awards for POS Cash Collections, E-mail Capture , Pharmacy Capture and overall Patient Access performance ,being the best of all four Broward Health Medical Centers
- Supervised team of 100+ staff members.
- Achieved goals through effectively helping with team training .
- Documented and resolved e-mail and Pharmacy Capture which led to above goal results
- Currently assisting with HIM CDS onboarding / Training
- Assisted with Revenue Management coverage
- Completed manager training program.- ModelNetics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Regional Patient Access Manager
Broward Health Imperial Point
10.2017 - Current
Patient Access Director
HCA JFK NORTH
10.2012 - 10.2017
Patient Access Director
HCA - Central Florida Regional Hospital
07.2007 - 09.2012
Patient Access Director
HCA Medical City Dallas
07.2004 - 07.2007
Patient Access Manager
HCA Medical City Dallas
08.2002 - 07.2004
Patient Access Representative
Memorial Hospital Of Tampa
08.1998 - 07.2002
Mechanical Maintenance And Engineering
San Fernando Technical Institute
Introductory Vocational And Technical Course
Plessantville Senior Comprehensive School
High School Diploma -
San Fernando Senior Comprehensive School
High School Diploma -
Plessantville Junior Secondary School
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