Summary
Overview
Work History
Education
Skills
Medicare
Accomplishments
Certification
Languages
Timeline
Generic

Henry Nanje

Leesburg,VA

Summary

I am a highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.

One who thrive under pressure and goes above and and beyond to create an unforgettable guest experiences. Years of service, from fine dinning to upscale dinning restaurant. Customer-oriented service with excellent interpersonal and communication skills. Recently license in preparation and sale of alcoholic beverage, bar procedures and liquor laws.

For me, the position i am seeking, is not only to interact with guests and ensure they have a great experience while dinning at your establishment,but also the responsibility to show a positive guest interaction while serving them in a friendly and efficient manner.

Once you understand the value of server, the feelings is remarkable.

The expectation to be attentive, make them feel welcome, comfortable,important and relax.

One has to understand venue philosophy menu, kitchen and procedures, and stay updated on what is current and offering.

Finally, suggestive selling is what bring, not only to upsell, but a chance to tell the guest everything that we offer,and also to enhance their dinning experience, as well as wine and food .knowledge.

I always believe, if you do what you love, you find something good in it. One has to understand that, when something is important enough, you do it even if the odds are not in your favor.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

The City Club of Washington
05.2023 - 07.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Implemented customer feedback system to gather insights and identify areas for service improvement.

Server/Server Manager

Tower Club
03.2020 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Capital Grill Resturant
05.2019 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

McCormick & Schmick's Seafood & Steaks
02.2010 - 04.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Assistant Service Manager

Il. Fornaio Resturant. Italian
02.2009 - 12.2012
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
  • Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
  • Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Monitored service staff performance and provided feedback for improvement.

Service Manager

Champs Americana. Sports Bar/resturant
01.2008 - 12.2011
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Bachelor of Science - Business Economics And Transpotaion

American University
Washington, DC
06-2020

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Employee Training and Development
  • Goal-Oriented
  • Workflow Management
  • Crew Leadership
  • Employee Supervision
  • Service Scheduling

Medicare

True, Unable to get assistance for employee verification form and had credible coverage through group benefits.

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing tasks.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.

Certification

Alcohol and kichen

Languages

French
Native or Bilingual

Timeline

Service Manager

The City Club of Washington
05.2023 - 07.2024

Server/Server Manager

Tower Club
03.2020 - 04.2022

Server

Capital Grill Resturant
05.2019 - 10.2021

Server

McCormick & Schmick's Seafood & Steaks
02.2010 - 04.2015

Assistant Service Manager

Il. Fornaio Resturant. Italian
02.2009 - 12.2012

Service Manager

Champs Americana. Sports Bar/resturant
01.2008 - 12.2011

Bachelor of Science - Business Economics And Transpotaion

American University

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Henry Nanje