Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Henry Nguyen

Philadelphia,PA

Summary

Proven leader with a track record of enhancing customer satisfaction and optimizing budget allocation at Yamitsuki Ramen. Skilled in staff management and strategic planning, I excel in fostering team motivation and leveraging organizational skills to achieve stellar business reputation. Demonstrated success in staff training and development, ensuring high-quality service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dodo Bakery
02.2024 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Head Chef

Nom Nom Ramen
06.2021 - 01.2024
  • Placed orders to restock items before supplies ran out.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Hired, managed, and trained kitchen staff.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Assisted with menu development and planning.

Sous Chef

Nom Nom Bowl
07.2018 - 12.2019
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Monitored food production to verify quality and consistency.
  • Evaluated food products to verify freshness and quality.

Executive Sous Chef

Yamitsuki Ramen
06.2016 - 06.2018
  • Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
  • Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
  • Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
  • Evaluated employee performance regularly providing guidance towards improvement as necessary.
  • Managed inventory control, reducing food waste and optimizing budget allocation.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Oversaw the execution of daily prep tasks ensuring timely completion while maintaining ingredient freshness.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Education

High School Diploma -

Academy At Palumbo
Philadelphia, PA

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Staff Development
  • Customer Service

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Assistant Manager

Dodo Bakery
02.2024 - 09.2024

Head Chef

Nom Nom Ramen
06.2021 - 01.2024

Sous Chef

Nom Nom Bowl
07.2018 - 12.2019

Executive Sous Chef

Yamitsuki Ramen
06.2016 - 06.2018

High School Diploma -

Academy At Palumbo

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Henry Nguyen