Henry Ohuemeokpu
Irving,TX
Summary
Fluent in Japanese language. Quality Control experience: Identified improvements for Quality Control methods through Kaizen and 5S activities. Accomplished in the computer field, having engineered and implemented LAN/WAN networks using a variety of hardware/software. Quality Control: Kaizen continuous improvement, training, preventative maintenance. Ability to lead others and motivate people. Dynamic Service Technician with 16 years of experience in service-oriented roles. Skilled in scheduled, emergency and preventive maintenance and repairs. Known for best-in-class work and reliability.
Overview
54
54
years of professional experience
Work History
Free Lance End User Support Technician
Quick Fix Inc
Irving, TX
12.2005 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Computer Technician
Quick Fix, Inc
Dallas, TX
12.2005 - Current
- Troubleshooting and fixing software and hardware related problems as they arise
- Identified hardware issues caused by component failures using approved diagnostic tools
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Built and repaired 10 computers according to schedule
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Configured computers to network drivers and connected to printers and other peripheral equipment.
Simultaneous Interpreter
Kubota Corporation
Salina, KS
12.2019 - 12.2021
- Translated Japanese to English and English to Japanese
- Interpreted between Japanese expats and local staff
- Interpreted/read production drawings and technical manuals
- Translated technical and non-technical documents including policies, instructions and manuals when necessary
- Interpreted conference calls and other workplace communications in real-time
- Sat in on meetings to provide members with oral translations of conversations and information.
Japanese / English Bilingual Field Service Technician (Contractor)
Nissei America, Inc
Marietta, GA
07.2018 - 09.2018
- Performed start-up of injection molding machine and educated the customer for its operation
- Assisted customers over the phone with technical matters to solve the machine problem
- Repaired or replaced defective machine parts using hand tools and power tools, and reassemble machine
- Used tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
- Assembled, installed and/or repaired wiring, electrical and electronic components, pipe systems and plumbing, machinery, and equipment
- Dismantled devices to gain access to and remove defective parts, using hoists, cranes, hand tools, and power tools
Translator/Interpreter (Contractor)
Panasonic Energy of North America, PENA
Sparks, NV
09.2017 - 04.2018
- Interpreted between Japanese expats and local staff
- Provided interpretation for various meetings as well as telephone conferences
- Translated technical and non-technical documents including policies, instructions and manuals when necessary
- Composed and translated emails, reports etc
- Assisted Japanese visitors and expats with their daily needs
- Translated both Japanese to English and English to Japanese.
Technical Support Representative
Startek Company
01.2012 - 12.2016
- Answered telephone calls in Japanese and English and checked mail, fax, and email correspondence from customers
- Operated a computer utilizing online guidelines to respond to customer inquiries
- Resolved issues on the first call or contact whenever possible without transferring the customer
- Assisted customers with various types of technical issues via email, live chat and telephone
- Maintained helpdesk and maintenance activities between customer calls and vendor interactions
- Employed Freshdesk, Zendesk, Salesforce and other ticket support systems
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Teacher
Tokyo
01.2000 - 12.2007
- Taught English lessons to Japanese students
- Developed teaching curriculum for private English lessons
- Researched customer contact resources to determine my target market for sales
- Taught English lessons to Japanese students (children and adults)
- Recognized student/ customer needs and worked to make sure their needs were met
- Regularly delivered trial lessons to prospective students and achieved a trial lesson sales success rate of 80
Interpreter and Translator
Hino Motors
Tokyo
01.2000 - 12.2005
- Monitored and managed the upkeep of machines used to manufacture automotive vehicles
- The plant manufactures an average of 20 vehicles per day
- Interpreted/read production drawings and technical manuals
- Was able to identify vehicle components by name and symbol
- Entered and tracked daily machine maintenance data on computer spreadsheet
- Sat in on meetings to provide members with oral translations of conversations and information.
Education
Diploma - Electronics Technology
Penn Foster Career College
Associate Degree - Computer Information Systems
Penn Foster College
Skills
- Server installations
- Issue diagnosis and resolution
- Help desk assistance
- Quality assurance controls
- Preventive maintenance
- Hand tool expertise
- User Support and Troubleshooting
- Technical Support Triage
Languages
Japanese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Simultaneous Interpreter
Kubota Corporation
12.2019 - 12.2021
Japanese / English Bilingual Field Service Technician (Contractor)
Nissei America, Inc
07.2018 - 09.2018
Translator/Interpreter (Contractor)
Panasonic Energy of North America, PENA
09.2017 - 04.2018
Technical Support Representative
Startek Company
01.2012 - 12.2016
Free Lance End User Support Technician
Quick Fix Inc
12.2005 - Current
Computer Technician
Quick Fix, Inc
12.2005 - Current
Teacher
01.2000 - 12.2007
Interpreter and Translator
Hino Motors
01.2000 - 12.2005
Diploma - Electronics Technology
Penn Foster Career College
Associate Degree - Computer Information Systems
Penn Foster College
Similar Profiles
Daniel GritzDaniel Gritz
Handyman Assistant at Vic's Quick FixHandyman Assistant at Vic's Quick Fix
OLUWATOSIN AZEEZOLUWATOSIN AZEEZ
Automotive service Technician at Quick fix AutoAutomotive service Technician at Quick fix Auto
Luis BernalLuis Bernal
Shop Owner at Quick Fix AutoShop Owner at Quick Fix Auto
TAMI BEIGHEYTAMI BEIGHEY
Key Account Manager-Outside Sales at Pacific Home & GardenKey Account Manager-Outside Sales at Pacific Home & Garden
Natalie PerezNatalie Perez
Summer Recreation Leader at City of IrvingSummer Recreation Leader at City of Irving