Henry Okpoti
Croydon ,PA
Summary
Dedicated and results-driven IT Support Associate with 12 years of experience in providing exceptional technical support and troubleshooting assistance to end-users. Proficient in diagnosing and resolving hardware and software issues, as well as ensuring optimal system performance. Seeking an opportunity to contribute my skills and knowledge to a dynamic IT team. Proven track record of delivering high-quality IT support services to diverse clients. Strong knowledge of hardware and software troubleshooting techniques. Skilled in configuring and maintaining Windows and macOS operating systems. Proficient in resolving network connectivity issues and setting up wireless networks. Excellent communication skills and a customer-focused approach to problem-solving. Adept at documenting technical procedures and creating user-friendly guides. Able to work collaboratively within a team and adapt to rapidly changing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Ovation
04.2024 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
IT Support Associate
Unisys Corporation
01.2023 - 04.2024
- Provided timely and effective IT support to employees, resolving hardware and software issues via phone, email, or in person
- Diagnosed and repaired hardware problems, including desktops, laptops, printers, and peripherals
- Installed and configured operating systems (Windows and macOS) and software applications
- Troubleshot network connectivity issues, including LAN and wireless networks, and resolved them promptly
- Assisted in maintaining the company's IT infrastructure, including server rooms and data backup systems
- Collaborated with the IT team to implement security measures and ensure data protection.
IT Support Technician
World Technical Services Inc, WTSI
02.2021 - 03.2023
- Provided first-level technical support to end-users, addressing software and hardware issues
- Installed, configured, and maintained Windows and macOS operating systems
- Resolved issues related to email, printers, and mobile devices
- Collaborated with the IT team to deploy software updates and patches
- Assisted in the setup and troubleshooting of conference room AV equipment
- Participated in on-call support rotations to ensure 24/7 IT assistance
- Conducted periodic system and equipment checks to identify potential problems
- Assisted in asset management and inventory control
- Contributed to the development of IT policies and procedures.
Education
Bachelor of Science - System Engineering
IPMC
05.2013
Skills
- Operating Systems: Windows, macOS
- Hardware Troubleshooting
- Software Installation and Configuration
- Network Troubleshooting
- Active Directory Administration
- Customer Service
- Technical Documentation
- IT Security
Certification
- CompTIA A+ Certification
- Networking and Programming essentials
Timeline
Desktop Support Engineer
Ovation
04.2024 - Current
IT Support Associate
Unisys Corporation
01.2023 - 04.2024
IT Support Technician
World Technical Services Inc, WTSI
02.2021 - 03.2023
Bachelor of Science - System Engineering
IPMC
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