Henry Olfert
San Luis Obispo,CA
Summary
Enthusiastic Student with skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Overview
2
2
years of professional experience
Work History
Intern
Amador Valley Optometric
Pleasanton , CA
03.2023 - 09.2024
- Assisted in the examination of patients by gathering medical history and performing preliminary tests.
- Performed vision screenings, visual field testing, and other diagnostic procedures.
- Ordered prescription eyeglasses or contact lenses for patients.
- Dispensed corrective lenses according to prescription specifications provided by optometrists.
- Tracked inventory levels and ordered supplies as needed for office operations.
- Reviewed charts prior to appointments to ensure accuracy of information.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Provided training sessions for new employees on company procedures and protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted visitors warmly and directed them to correct personnel or office.
- Coordinated maintenance requests for office equipment and facilities.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Scheduled and confirmed appointments for clients and staff.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
GED -
Homeschool
Livermore, CA06-2024
Skills
- Meeting Coordination
- Project Support
- Research
- Scheduling
- Analytics
- File Organization
- Cash Handling
- Front Office Management
- Customer Service
- Appointment confirmation
- Office Organization
- Inventory Control
- Sensitive information handling
- Oral and writing communication
- Filing
- Call forwarding
- Telephone Etiquette
- Appointment Scheduling
- Issue handling
- Patient Scheduling
- Insurance Verification
- Patient Relations
- Check-in coordination
- Patient check-in
- HIPAA Compliance
- Record Management
- Invoice Preparation
- Electronic Recordkeeping
- Supply Ordering
- File Maintenance
- Phone reception
- Calendar and Appointment Management
- Patient Billing
- Filing systems
- Interpersonal Skills
Affiliations
- I held the position of vice president for one year in a student leadership for a local youth theater company. We held meetings for the leadership team, planned and hosted events, and participated in community service projects.
- I am very interested in the arts. In my free time I involve myself in music and art, utilizing my passion and skill for these as a creative outlet as well as a social outlet.
Timeline
Intern
Amador Valley Optometric
03.2023 - 09.2024
GED -
Homeschool
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