Overview
Work History
Education
Skills
Timeline
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Henry Osei

Overview

4
4
years of professional experience

Work History

Head Security Guard

Tao Hospitality Group
03.2023 - Current
  • Supervise and coordinate a team of 10+ security personnel to ensure the safety of over 1,000 guests weekly in a high-volume hospitality environment.
  • Reduced on-site incidents by 20% by implementing rigorous safety protocols and staff training programs.
  • Monitored CCTV systems and managed venue access, decreasing unauthorized entry and disturbances by 30%.
  • Composed detailed incident and operations reports for senior management, improving internal communication and accountability.
  • Fostered a positive guest experience by consistently providing courteous service and proactive conflict resolution.

Youth Instructor

Bronxworks
05.2021 - 03.2023
  • Designed and facilitated daily enrichment programs for 50+ youth participants, ensuring a balance of safety, engagement, and educational value.
  • Managed seasonal programming budgets up to $10,000, allocating resources effectively for trips, meals, and supplies.
  • Provided mentorship and emotional support, contributing to a 95% youth retention rate during program cycles.
  • Completed specialized training in allergen safety to support students with dietary restrictions and health concerns.
  • Led community-building sessions with families and stakeholders, strengthening parent engagement and program impact.

Education

Bachelor of Business Administration - Marketing

Lehman College

Skills

  • Conflict resolution
  • Safety protocols
  • Guest relations
  • Staff training
  • CCTV monitoring
  • Budget management
  • Microsoft Office

Timeline

Head Security Guard

Tao Hospitality Group
03.2023 - Current

Youth Instructor

Bronxworks
05.2021 - 03.2023

Bachelor of Business Administration - Marketing

Lehman College

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Henry Osei