Henry Osei
Overview
4
4
years of professional experience
Work History
Head Security Guard
Tao Hospitality Group
03.2023 - Current
- Supervise and coordinate a team of 10+ security personnel to ensure the safety of over 1,000 guests weekly in a high-volume hospitality environment.
- Reduced on-site incidents by 20% by implementing rigorous safety protocols and staff training programs.
- Monitored CCTV systems and managed venue access, decreasing unauthorized entry and disturbances by 30%.
- Composed detailed incident and operations reports for senior management, improving internal communication and accountability.
- Fostered a positive guest experience by consistently providing courteous service and proactive conflict resolution.
Youth Instructor
Bronxworks
05.2021 - 03.2023
- Designed and facilitated daily enrichment programs for 50+ youth participants, ensuring a balance of safety, engagement, and educational value.
- Managed seasonal programming budgets up to $10,000, allocating resources effectively for trips, meals, and supplies.
- Provided mentorship and emotional support, contributing to a 95% youth retention rate during program cycles.
- Completed specialized training in allergen safety to support students with dietary restrictions and health concerns.
- Led community-building sessions with families and stakeholders, strengthening parent engagement and program impact.
Education
Bachelor of Business Administration - Marketing
Lehman College
Skills
- Conflict resolution
- Safety protocols
- Guest relations
- Staff training
- CCTV monitoring
- Budget management
- Microsoft Office
Timeline
Head Security Guard
Tao Hospitality Group
03.2023 - Current
Youth Instructor
Bronxworks
05.2021 - 03.2023
Bachelor of Business Administration - Marketing
Lehman College