Henry Otum
Ledyard,CT
Summary
Proven Housekeeping Room Attendant at The Siervas de la Nuestra Senora De La Paz, adept in guest relations and deep cleaning protocols, significantly improved guest satisfaction through meticulous attention to detail and exceptional customer service. Demonstrated ability to work collaboratively, enhancing team productivity and reducing complaints by consistently adhering to high standards.
Overview
40
40
years of professional experience
Work History
Housekeeping Room Attendant
Nuestra Senora De La Paz
12.1983 - 05.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Education
Commerce
University of San Jose Recoletos
Manalili Cebu City PhilippinesHighschool Diploma -
Immaculate Heart of Mary Academy
Minglanilla Cebu Philippines 03.1980
Skills
- Cleaning bathrooms
- Vacuuming and sweeping
- Dusting furniture
- Mopping floors
- Window Cleaning
- Linen replacement
- Housekeeping
- Problem-Solving
- Attention to Detail
- Heavy Lifting
- Guest Relations
- Time Management
- Chemical Handling
- Teamwork and Collaboration
- Professional and Courteous
Timeline
Housekeeping Room Attendant
Nuestra Senora De La Paz
12.1983 - 05.2024
Commerce
University of San Jose Recoletos
Highschool Diploma -
Immaculate Heart of Mary Academy
Similar Profiles
Jeremy Amerila JosefJeremy Amerila Josef
High School Teacher at Nuestra Senora De Aranzazu ParochialHigh School Teacher at Nuestra Senora De Aranzazu Parochial
Claire MarksClaire Marks
Part Time Teacher at Nuestra Senora de LourdesPart Time Teacher at Nuestra Senora de Lourdes
Ines Yesenia RodriguezInes Yesenia Rodriguez
Internal Medicine Resident at Nuestra Senora De Fatima Hospital GerneralInternal Medicine Resident at Nuestra Senora De Fatima Hospital Gerneral